Lisinski LAW Firm
Intake Manager - Denver
Centennial, CO
Sponsorship not specifiedDetected 20 days ago
SalesforceCRMSalesAccountingPerformance ManagementLeadershipProblem SolvingMentoring
About the role
- The Intake Manager is accountable for end-to-end conversion performance, coaching effectiveness, and operational execution for an intake team operating in virtual and/or in-office modalities.
- Review consultation recordings, dashboards, and CRM data to identify patterns, coaching opportunities, and escalation needs.
- Serve as the escalation point for complex, sensitive, or high-stakes client situations requiring manager-level judgment.
Responsibilities
- Your Key Contributions Lead, develop, and hold accountable a team of Intake Leads and Specialists, establishing clear expectations, performance standards, and coaching rhythms.
- Own conversion performance across the full span of control by analyzing performance data, identifying root causes of gaps, and implementing corrective actions with urgency.
- Partner with leadership on performance reporting, staffing needs, hiring decisions, and organizational development priorities, escalating insights with data and recommended actions.
- Partner with Training and QA to ensure firm standards are reinforced through frontline coaching and QA findings translate into corrective action.
- Manage performance at all levels, including recognition and development of top performers, structured PIPs, and decisive action on persistent underperformance.
- Phone and video consultation execution to support overflow volume and maintain service levels as needed.
- This role leads and develops Intake Leads and Specialists, builds a disciplined coaching culture, and ensures consistent performance, compliance, and client experience standards.
- Develop Intake Leads as effective coaches and people leaders by strengthening their ability to observe consultations, evaluate performance, and independently drive improvement.
- Conduct structured 1:1s with Leads and direct reports, reviewing individual and team performance, coaching effectiveness, and development priorities.
- Lead daily team huddles as applicable to reinforce priorities, review performance, align on execution, and sustain accountability and engagement.
Skills
- Client escalation management with sound manager-level judgment and resolution skill Work Schedule Monday to Friday 8:30 AM - 5:30PM (CT).
Company info
- Joining our Firm means becoming part of a team devoted to keeping families together and "Changing as Many Lives as Possible."
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This listing is sourced directly from Lisinski LAW Firm's careers page and normalized into a canonical job model.