NCL Bahamas
Web Chat Consultant
Remote-Florida
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About the role
- Responsible for attending to live chats initiated by the guest on the Norwegian Cruise Line website.
Responsibilities
- Establish and maintain quality relationships with consumers by delivering exceptional service, establishing rapport, and identifying and meeting needs and expectations.
- Use sales skills to build customer base and have the autonomy to make decisions as they relate to daily priorities and assigned tasks.
- Perform other job-related functions as assigned..
Requirements
- At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.
- 6 months of working experience with the Norwegian Cruise Line brand.
Nice to have
- bachelor's degree in marketing, business administration or related field of study preferred
Skills
- Strong written skills that lend to clear and concise text-based communication
- Working knowledge of Salesforce and Sea Web
Benefits
- Acquire in-depth industry and company knowledge to communicate cruise product features, benefits and pricing.
Company info
- Regent Seven Seas Cruises
- It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
- They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
- All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- Brand Overview
- Norwegian Cruise Line
- Oceania Cruises
- New Releases
- Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.
- The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
- Build strong relationships with customers, critical to achieving sales quotas and broadening customer base, all to ensure customer retention and development of business.
This listing is sourced directly from NCL Bahamas's careers page and normalized into a canonical job model.