Sift
Professional Services Consultant
Remote - USA
Sponsorship not specifiedDetected 35 days ago
Machine LearningProduct StrategyProject ManagementStakeholder ManagementOnboardingCustomer SuccessCommunicationCollaborationProblem Solving
About the role
- At Sift, our mission is to help businesses thrive and trust their customers through our innovative fraud detection and prevention solutions.
- We are a committed team of professionals driving the fight against online fraud and abuse, fostering a safer digital world.
- Our collaborative and inclusive workplace is a hub for creativity and innovation.
Responsibilities
- Lead customer onboarding and implementation projects from discovery through go-live.
- Gather business, operational, and technical requirements to design effective fraud prevention solutions.
- Configure and optimize fraud workflows, rules, decisioning logic, risk thresholds, and case management processes.
- Partner with customer technical teams to support API integrations and deployment activities.
- Develop implementation plans and success criteria aligned to customer objectives.
- At Sift, we are intentionally building a diverse, equitable, and inclusive workplace.
- This document provides transparency around how
Requirements
- Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
- 4-8+ years of experience in fraud prevention, fraud operations, risk management, professional services, solutions consulting, or a related field.
- Experience implementing or managing fraud detection and prevention solutions.
- Strong understanding of fraud typologies including payment fraud, account takeover, synthetic identity, onboarding fraud, promotion abuse, and policy abuse.
- Ability to translate business requirements into practical fraud solutions.
- Familiarity with APIs, JSON, web technologies, and SaaS implementation methodologies.
Nice to have
- Experience working at a fraud technology provider such as Sift, Forter, SEON, Riskified, Feedzai, Sardine, or similar organisations.
- Experience supporting e-commerce, fintech, payments, marketplaces, gaming, banking, or digital platforms.
- Experience managing multiple customer implementations simultaneously.
- Project management certification or equivalent experience.
- Success in This Role:
- Within your first year, you will:
- Become a trusted advisor for fraud strategy and solution optimisation.
- Contribute to implementation best practices that improve customer outcomes and time-to-value.
Skills
- Serve as a subject matter expert on fraud detection technologies, risk decisioning, and platform capabilities.
- Training & Enablement
- Deliver customer training and knowledge transfer sessions.
- Cross-Functional Collaboration
- Share customer insights and industry trends to influence product roadmap and innovation.
- Contribute to internal best practices, implementation methodologies, and consulting frameworks.
Compensation
- Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly.
Benefits
- We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need.
Company info
- Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly.
- Global brands rely on Sift to unlock growth and deliver seamless consumer experiences.
- Job Description:
- We are seeking a customer-focused Professional Services Consultant with expertise in fraud prevention and risk management to help customers successfully implement, optimize, and scale our fraud solutions.
- This role combines fraud strategy, technical implementation, and customer consulting.
- You will work directly with merchants, fintechs, financial institutions, i-gaming and digital businesses to design fraud prevention programmes, guide solution deployments, and ensure customers achieve measurable business outcomes.
- The ideal candidate has either:
- Experience implementing fraud prevention platforms at a leading fraud technology provider; or
- Hands-on experience as a Fraud Analyst, Fraud Operations Manager, Risk Analyst, or Fraud Strategy Professional responsible for managing fraud programmes.
This listing is sourced directly from Sift's careers page and normalized into a canonical job model.