Oshkoshcorporation

Customer Care Associate

Appleton, Wisconsin, United States

Sponsorship not specified$42k-$65kDetected 1 day ago

ExcelCustomer SupportCommunicationOrganizational SkillsMicrosoft Office

About the role

To our team, there is no room for anything less than providing the absolute best.
Today, you'll find more than 30,000 Pierce apparatuses on the road that are making a difference in people's lives, every day.
From innovation and expertise, to the customization and service.

Deliver "best-in-class" service by providing accurate responses while maintaining a friendly and respectful demeanor.
Perform data entry for orders, credit memos, invoices, and customer communications.
Support internal teams (e.g., Parts, Tech Support, Purchasing) in order tracking and documentation.
Maintain accurate logs of calls and document common customer questions.
Document scenarios, follow-ups, and resolutions as needed.
Actively participate in team meetings and offer support for ongoing department initiatives.

Proficiency with basic business systems (Outlook, Excel, call tracking tools)
Ability to multitask in a fast-paced environment
Associate degree or coursework in business or communications
Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
Strong written and verbal communication
This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

$42,100.00 - $64,500.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations.
Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

High School Diploma or GED and one (1) or more years of relevant experience; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities.
Oshkosh Corporation is a merit-based Equal Opportunity Employer.
If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

This listing is sourced directly from Oshkoshcorporation's careers page and normalized into a canonical job model.