Tti
Repair Technician
Minneapolis, MN
Sponsorship not specified$26k-$31kDetected 3 days ago
Customer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Milwaukee Tool is an equal opportunity employer.
Responsibilities
- Under the direction of the Factory Service Center Branch Manager, the Repair Technicians will be responsible for diagnosing and performing quality repair and servicing the Milwaukee Tool product line in accordance with prescribed procedures to ensure proper functioning, safety and reliability, deliver a high level of customer support and satisfaction, and drive operational efficiency in the Factory Service Center.
- Drive resolution for customer and Milwaukee Field Sales escalations for repairs, warranty guidelines, and program support.
- Offer instruction and support to end users on proper equipment usage and basic troubleshooting procedures.
- Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges by prescribed procedures.
- Ensure accurate and timely order fulfillment and maintain end user records and databases with up-to-date information, including notes for future reference and analysis.
- Support initiatives to improve operational efficiency and effectiveness.
Requirements
- The ideal candidate will possess technical expertise and a customer-centric approach.
- Maintain proficiency on the current line of products through training to drive productivity and high-level quality of repair while engaging in training on new products to expand capabilities and enhance technical skills.
- 1-3 years of experience in a customer service position is preferred.
- Proficiency in using various hand and power tools, diagnostic equipment, and software.
- Acquire and maintain industry or product-specific certifications or licenses that may be required.
- Proficiency in English, written and verbal.
- Must be proficient in computer skills and Microsoft Office applications.
Skills
- Assist in answering alarm calls and take necessary action to secure company property and goods.
- Execute prescribed maintenance, calibration, certification, and inspections using parts sheets, specifications, and drawings made.
- Apply problem-solving skills to address issues and provide timely solutions.
- Keep records of parts used and provide data for billing and/or warranty information.
- Track spare parts inventory and order replacements as needed to ensure they are readily available for repairs.
Compensation
- This position offers an hourly pay range of $25.50 - $30.50 in addition to comprehensive benefits including health insurance, paid time off, and retirement options.
Benefits
- Requires an education equivalent to a high school diploma or GED.
Company info
- Demonstrate Milwaukee Culture expectations to maximize organizational capacity and contribute to a collaborative, high-performing team.
- Align with the Factory Service Center Branch Manager's efforts to train, coach & mentor for continuous improvement in his/her performance.
- Drive cross-functional engagement with key business partners to achieve strategic objectives and exceed metrics.
- We are seeking highly motivated and experienced Repair Technicians at our Factory Service Centers to join our dynamic team!
- Excellent interpersonal, communication, and customer service skills for dealing with end users and customers.
This listing is sourced directly from Tti's careers page and normalized into a canonical job model.