Exacare INC

Exacare INC

Customer Support Lead

Toronto, Canada

Sponsorship not specifiedDetected 22 days ago
Account ManagementCustomer SupportZendeskIntercomCommunication

About the role

  • You'll be responsible for driving fast, high-quality resolutions to inbound customer requests, creating structure around triage and escalation, and partnering cross-functionally to improve tooling, workflows, and customer outcomes.

Responsibilities

  • We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.
  • We invest extra effort, care, and ownership into what we build.
  • About the Role We're hiring a Customer Support Lead to own and stand up our customer support function as we scale.
  • This person will lead day-to-day frontline support operations while also building the systems, processes, and quality standards that enable a world-class customer experience.
  • We work even harder to keep our partners than we did to earn them initially The work does not stop when a customer first onboards to our platform.

Requirements

  • Experience with Intercom, Zendesk, Pylon, or a similar helpdesk platform
  • comfort working with queues, tags,
  • This should be the best team you have ever been on.

Benefits

  • About ExaCare AI ExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care.
  • We recently raised a $30M Series A led by Insight Partners, and are bringing world-class talent together to transform healthcare.
  • If you like building, learning, and want to make a real impact, come join us!
  • We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice.

Company info

  • Play a key role in hiring, onboarding, and training future support team members while shaping the long-term structure of the support function
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