College Board
Assistant Director, Workplace Experience
Reston, VA · Director · Full-time
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About the role
- WX is positioned as a strategic, culture-shaping function tied to talent attraction and retention, not traditional facilities management.
- As the Assistant Director of Workplace Experience in Reston, you are the operational leader responsible for the full workplace experience at College Board's Reston, Virginia office.
- Reston Operations Leadership & Service Excellence (35%)
Responsibilities
- The Workplace Experience (WX) Team at College Board creates exceptional environments where employees connect, collaborate, and do their best work.
- Own day-to-day operational strategy and service delivery for the Reston office, ensuring a consistently excellent experience for all employees and visitors.
- Manage meeting and event logistics including large-scale gatherings, leadership visits, and cross-organizational events hosted in Reston.
- Manage the Reston office technology ecosystem including the workspace booking platform and conference room AV systems.
- Manage the office snack and beverage program including vendor relationship, inventory oversight, and budget.
- Develop programming calendar aligned with organizational priorities and employee feedback.
- Coordinate with NYC and PR counterparts to share best practices and maintain consistent programming standards.
- Manage all Reston vendor relationships (snack and beverage, security, property management, janitorial, catering, office supplies, group lunch ordering ) with documented SLAs and quarterly performance reviews.
- Own the Reston WX operational budget, tracking spend and flagging variances proactively.
- Experience in a leadership or supervisory capacity, such as shift lead, team lead, or similar, with demonstrated ability to direct others, coordinate a team, and take ownership of outcomes.
Requirements
- All CB employees are required to occasionally travel to meet in person for business purposes.
- 2 to 4 years of experience in a hands-on, service-delivery or operations role, with backgrounds in hospitality, retail, food service, facilities coordination, or a similarly fast-paced, customer-facing environment strongly encouraged.
- Experience with workplace data and the ability to translate operational metrics into strategic insights.
Compensation
- Ability to travel on behalf of College Board business 1 to 3 times per year.
- Your exact salary will depend on your experience, and how your background compares to others in similar roles at the College Board.
Benefits
- You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process.
- Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator.
Company info
- Serve as primary point of contact for property management, managing the building relationship including escalations, maintenance requests, and building communications.
- Oversee the vendor-managed security program including guard scheduling, performance monitoring, and escalation protocols.
- Design and execute the Reston workplace programming strategy including holiday celebrations, cultural events, team luncheons, and welcome experiences for hybrid visitors.
- Evaluate new vendor opportunities and make recommendations to Director.
- Process and approve invoices and purchase orders within delegated authority.
This listing is sourced directly from College Board's careers page and normalized into a canonical job model.