Truelogic

Truelogic

Junior IT Administrator - HealthTech SaaS

Canada · Junior

Sponsorship not specifiedDetected 33 days ago
ElixirReactCybersecurityComplianceJiraLogisticsInventory ManagementPatient CareCommunicationAdaptability

About the role

  • The Junior IT Administrator serves as the first line of defence for internal technology operations, directly supporting employees in a remote-first, SaaS-driven environment.
  • Reporting directly to the Senior IT Manager, you will take ownership of the day-to-day helpdesk, hardware asset tracking, and automated user lifecycle (onboarding/offboarding) workflows.
  • This role offers an exceptional growth trajectory, providing hands-on exposure to enterprise single sign-on (SSO) architecture, Mobile Device Management (MDM), cloud security hygiene, and strategic compliance initiatives like SOC 2.

Responsibilities

  • Helpdesk Support: Actively monitor the internal IT support Slack channel and Jira Service Management queue to triage, troubleshoot, and resolve hardware, software, and access issues.
  • Asset & Inventory Management: Conduct routine licensing, software access, and hardware inventory audits to maintain total compliance and record accuracy.
  • Knowledge Base Documentation: Create, update, and maintain comprehensive internal IT documentation to build a highly scalable employee self-service knowledge base.
  • Strategic Project Support: Partner with the Senior IT Manager on infrastructure initiatives, including identity management automations, SSO expansion, acquisition consolidations, and SOC 2 compliance mapping.
  • Actively monitor the internal IT support Slack channel and Jira Service Management queue to triage, troubleshoot, and resolve hardware, software, and access issues.
  • Conduct routine licensing, software access, and hardware inventory audits to maintain total compliance and record accuracy.
  • Create, update, and maintain comprehensive internal IT documentation to build a highly scalable employee self-service knowledge base.
  • Partner with the Senior IT Manager on infrastructure initiatives, including identity management automations, SSO expansion, acquisition consolidations, and SOC 2 compliance mapping.
  • Enjoy the freedom to manage your time as long as the work gets done.
  • Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

Nice to have

  • Identity & Access Tools: Familiarity with Google Workspace (user/group admin) and core single sign-on (SSO/SAML) identity provider concepts.
  • Ticketing & Comm Suites: Practical experience using Jira Service Management for queue triage and Slack for workspace communications administration.
  • Secrets Management: Basic awareness of credential management systems and enterprise password tools.

Skills

  • Familiarity with Google Workspace (user/group admin) and core single sign-on (SSO/SAML) identity provider concepts.
  • 100%

Compensation

  • Earn an excellent, market-leading compensation in USD that goes beyond typical market offerings.
  • Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD that goes beyond typical market offerings.

Benefits

  • Paid Time Off: We value your well-being.
  • Our paid time off policies ensure you have the chance to unwind and recharge when needed.

Company info

  • Exposure to Mobile Device Management (MDM) suites for securing remote company laptops.
  • We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.
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This listing is sourced directly from Truelogic's careers page and normalized into a canonical job model.