Rocket Software

IT Technology Enablement Specialist

AMC San Jose, CRI · Senior

Sponsorship not specifiedDetected 30 days ago

LeadershipCommunicationCollaborationMentoringMicrosoft OfficeSharePoint

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing!
The role requires strong technical capability, excellent communication skills, discretion, and a passion for helping people work more effectively.

Provide white‑glove, concierge‑level end‑to‑end IT support to the Executive Leadership Team, including rapid issue resolution and proactive assistance.
Maintain a high level of professionalism, discretion, and confidentiality at all times.
Design and deliver training sessions, lunch‑and‑learns, and practical guidance to help users get the most from Microsoft 365 and other enterprise applications.
Develop reusable training materials, knowledge articles, tips, and best‑practice content that can be shared across the organisation.
Partner with IT, Security, and Business teams to ensure training aligns with organisational standards and ways of working.
Executive Technology Support

Strong hands‑on knowledge of Microsoft 365, particularly Outlook, Teams, OneDrive, SharePoint and Copilot.
Demonstrable experience in identifying training needs and creating and delivering training to meet those needs.
Proven experience supporting senior leaders or executives in a high‑trust, high‑expectation environment.
Excellent communication skills, with the ability to explain technology clearly to non‑technical audiences.
Ability to work independently with minimal supervision, with a proven track record of contributing to complex projects with aggressive timelines.
Troubleshoot and resolve complex issues across devices, collaboration tools, and productivity applications, escalating where required and owning issues through to resolution.

Familiarity with executive collaboration patterns and personal productivity workflows.
Experience working alongside security and compliance requirements in a regulated environment.
Exposure to AI‑assisted productivity tools.
Microsoft certifications, e.g., MCT, MS-900, Modern Desktop Administrator, etc.
Experience with change management frameworks, e.g. ADKAR, Prosci, etc.
Familiarity with Power Automate, SharePoint customization, or other advanced M365 tools.
Degree preferred
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.
We will make a determination on your request for reasonable accommodation on a case-by-case basis.

is also committed to compliance with all fair employment practices regarding citizenship and immigration status

This listing is sourced directly from Rocket Software's careers page and normalized into a canonical job model.