Ophelia

Ophelia

Associate, Clinical Operations (Licensing & Capacity)

United States · Senior

Sponsorship not specified$60k-$65kDetected 53 days ago
SQLNegotiationExcelEHR/EMRPatient CareFDA RegulatoryLeadership

About the role

  • You'll work across three interconnected areas: making sure clinicians are licensed where they need to be, keeping our clinical systems running, and helping us stay ahead of patient demand.
  • It's a bit like playing Tetris with licenses, schedules, and systems - and genuinely enjoying it.
  • On any given day you might be updating a cross-state licensing matrix, troubleshooting an e-prescribing issue, or flagging a capacity gap before it becomes a problem.

Responsibilities

  • Knowledge Mastery: Partner with Clinical Leadership and Licensing/Credentialing team to absorb, document, and execute against state-by-state licensing, DEA, and collaborative agreement rules.
  • Cross-Licensing Matrix: Maintain our state-by-state licensing strategy so clinicians hold the licenses they need to see patients across our full footprint - and flag gaps before they become blockers.
  • Payer Enrollment: Support the handoff from credentialing to payer enrollment so clinicians move from licensed to billable without unnecessary lag.
  • First-Line Troubleshooting: Serve as a primary responder for clinical technical issues (e.g., pharmacy integrations, e-prescribing platforms, internal EHR workflows). Work with the Senior Manager to implement permanent workflow improvements.
  • Hiring Support: Maintain visibility across hiring cohorts and license readiness to support smooth onboarding.
  • We're building a telehealth practice that operates across dozens of states - and this role keeps that engine running smoothly.
  • Partner with Clinical Leadership and Licensing/Credentialing team to absorb, document, and execute against state-by-state licensing, DEA, and collaborative agreement rules.
  • Maintain our state-by-state licensing strategy so clinicians hold the licenses they need to see patients across our full footprint - and flag gaps before they become blockers.
  • Work with the Senior Manager to implement permanent workflow improvements.
  • Maintain visibility across hiring cohorts and license readiness to support smooth onboarding.

Requirements

  • We set compensation based on the level and skills required for the role.
  • collaborative agreement or payer enrollment experience is a bonus, not a requirement.
  • an interest in learning data-driven decision-making (SQL is a plus, not a requirement).
  • Documentation Instinct: You naturally write things down, build SOPs, and leave a process cleaner than you found it.
  • Growth Mindset: You're genuinely curious and eager to learn - whether that's a new state's licensing rules, a clinical workflow you've never seen, or a better way to structure a spreadsheet. You like being taught, you ask good questions, and you naturally capture what you learn so the whole team benefits.
  • Our Benefits Include:
  • Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
  • Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure

Nice to have

  • multi-state or telehealth experience is a plus.
  • Comfortable with clinical platforms (Acuity, AthenaOne, or similar EHRs)
  • e-prescribing experience helpful (DoseSpot a plus).
  • Experience tracking project timelines or handling coordination tasks for multi-state expansions is a huge plus.
  • Strong Excel/Sheets skills
  • Licensing & Compliance: Familiarity with the credentialing lifecycle
  • Technical Proficiency: Comfortable with clinical platforms (Acuity, AthenaOne, or similar EHRs)
  • Market Launches: Experience tracking project timelines or handling coordination tasks for multi-state expansions is a huge plus.

Compensation

  • as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually.
  • $60,000 - $65,000 USD
  • Compensation Range
  • Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually.

Benefits

  • Work From Home Stipend
  • Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
  • We value pay transparency and equity, and are committed to fair pay.
  • Familiarity with the credentialing lifecycle; collaborative agreement or payer enrollment experience is a bonus, not a requirement.
  • Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform.
  • We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

Company info

  • Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.
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This listing is sourced directly from Ophelia's careers page and normalized into a canonical job model.