Aircall

Aircall

Forward Deployed Engineer - AI Solutions Engineering

San Francisco Office · Full-time

Sponsorship not specified$90k-$136kDetected 233 days ago
JavaScriptPythonData StructuresBigQuerySnowflakeGraphQLRESTData VisualizationAgentic AIStakeholder ManagementHubSpotSalesforceCRMOutbound SalesCustomer SuccessVoIPLeadershipCommunicationCollaboration

About the role

  • This is a hands-on role where you'll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall's platform and accelerate adoption.
  • Please note, this is not a software engineering role.
  • This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership

Responsibilities

  • Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
  • Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
  • Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
  • Configure and optimize the AI Agent - defining intents, prompts, actions, guardrails, and performance metrics.
  • Manage complex, cross-functional deployments - defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
  • Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.
  • Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.
  • Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.
  • Act as an internal product owner within the GTM function-defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.
  • Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.

Requirements

  • 5-8 years in technical consulting, solutions engineering, or integration-focused project management.
  • Even better if you have experience with MCP Servers.
  • Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).
  • Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT).
  • Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake).

Compensation

  • Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: co

Benefits

  • At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
  • We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.
  • Champion continuous learning and enablement - train peers, run internal workshops, and document best practices to raise the technical bar across the team.
  • Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners.

Company info

  • help teams work smarter, not harder.
  • Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.
  • The result is higher revenue, faster resolutions, and teams that scale with confidence.
  • Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.
  • We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
  • At Aircall, you'll join a company in motion.
  • We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
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