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Customer service Manager
Salt Lake City, UT, United States
Sponsorship not specifiedDetected 21 days ago
SwiftCRMSalesAccount ManagementProcess ImprovementPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime Management
About the role
- You'll be the face of Kenz to our early agency and corporate clients - and a key force in reaching our first $1.6M ARR milestone.
Requirements
- 3+ years of professional experience in customer service roles
- 2+ years of supervisory or management experience leading customer service teams
- Proven expertise in customer service operations and best practices
- Strong interpersonal and communication skills, with the ability to connect with diverse customer bases and team members
- Proficiency with customer relationship management (CRM) software and related customer service tools
- Strong organizational and time management skills with the ability to prioritize multiple tasks
Nice to have
- Experience with quality assurance programs and process improvement initiatives
- Customer service certification or relevant professional training
- We encourage applications from candidates of all backgrounds, particularly those from underrepresented groups in technology.
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