MPF Federal 4
General Clerk 1
White Oak, Maryland, United States
No sponsorshipDetected 20 hours ago
Customer SupportFDA RegulatoryCommunication
About the role
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Responsibilities
- Follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file o Receipt and triage of incoming mail, logging mail, sorting mail by priority and type of items o Reading, understanding, and evaluating the content of the received documents; identifying the type of regulatory document and its purpose and applying appropriate regulatory codes o Filing physical documents into boxes and shelves, and filing electronic documents in IT systems and electronic repositories o Performing data entry with high level of accuracy into FDA IT systems o Provide excellent customer service o Communicate effectively with peers and supervisors, follow instructions and directives, and provide feedback on various topics Test IT systems (follow scripts) and provide feedback · Conduct simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs o Opening, routing, and mailing out communications/letters o Responding to email inquiries, addressing requests, fulfilling orders (such as document requests), and tracking them from receipt through completion o Scanning, printing, faxing, emailing, and uploading communications/letters to IT systems and/or electronic repositories o Providing in-person helpdesk services to walk-in FDA staff who have questions/inquiries/requests; respond to phone inquiries o Using FDA IT systems and databases · Will use his or her own judgment in choosing the proper procedure for each task o Following established procedures to perform regulatory document coding and data entry o Will not need previous knowledge and experience in regulatory coding, but will need to develop a level of understanding and knowledge; expected to ask questions and learn in order to master the work assignments o May be tasked with driving a government vehicle for deliveries within the Washington DC metropolitan area · Will need to participate in mandatory government training (e.g., IT security, Records Management, Emergency Preparedness)
Compensation
- $17.75 per hour
Visa & Work Authorization
- Monday – Friday | 8am – 5p | flexible · Customer Service Skills a must · 1 - 2 years of related experience · Must be US Citizen and ability to obtain a clearance · Must have good organizational and interpersonal skills ·
Apply directly at MPF Federal 4 →Create a free account for alerts like thisView MPF Federal 4 immigration profile
This listing is sourced directly from MPF Federal 4's careers page and normalized into a canonical job model.