C3EL
Senior Help Desk Manager
Fort Shafter Flats, HI · Senior · Contract
No sponsorshipDetected 273 days ago
CybersecurityIncident ResponseLeadership
About the role
- Job Title: Senior Help Desk Manager
Responsibilities
- Lead and manage Tier I-III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks.
- Manage and track service tickets using Altiris Help Desk and Remedy systems.
- Provide support for A/V equipment, Active Directory, and command-specific applications (ITRS, iPERMS, DTS, etc.).
- Manage OS delivery and deployment methods using Altiris Deployment Solution (DS) and SCCM.
- Support and troubleshoot USARC-specific application servers, including RCAS, RLAS, and DMO.
- Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics.
- The Senior Help Desk Manager will oversee daily IT support operations, ensure service level compliance, and provide expert troubleshooting across hardware, software, and network systems in support of Department of Defense missions.
Requirements
- Minimum of eight (8) years of experience providing IT support services in a tiered Help Desk environment.
- Extensive experience in:
Nice to have
- Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery environments.
- A minimum of a High School diploma or equivalent is required.
Benefits
- shift coverage to maintain continuous support.
Visa & Work Authorization
- Security Clearance: Secret
This listing is sourced directly from C3EL's careers page and normalized into a canonical job model.