C3 Industries
Retail Learning & Development Training Manager
Ann Arbor, MI
Sponsorship not specifiedDetected 3 days ago
HRPerformance ManagementCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementMentoring
About the role
- The Retail Learning & Development Training Manager is responsible for supporting the development, facilitation, and execution of learning initiatives across the retail organization.
Responsibilities
- Support New Store Open (NSO) training planning, preparation, execution, and post-open follow-up support across retail markets.
- Provide ongoing field partnership, coaching, and support to retail employees and leadership teams.
- Build and maintain strong working relationships across retail markets and support teams.
- Support the administration, assignment, and maintenance of training content within the LMS for retail, facilities, and corporate teams as needed.
Requirements
- Relevant work experience may be considered in lieu of a degree.
- Proven experience designing and delivering training programs for large, diverse groups, ideally in a retail or customer service setting.
- Knowledge of performance management processes and tools.
Nice to have
- Experience in retail management, customer service, or sales is a plus.
Benefits
- TRAINING FACILITATION & DELIVERY Facilitate in-person, virtual, and blended learning sessions for retail teams, ensuring high engagement, knowledge retention, and in-store adoption.
- Coordinate and facilitate field-facing learning initiatives tied to leadership development, customer experience, company priorities, and retail team development.
- Coach managers and team leaders to support on-the-job learning, development, and reinforcement within their teams.
- LEARNING PROGRAM DEVELOPMENT & REINFORCEMENT Develop and update training materials, digital learning content, facilitation resources, and supporting training documentation.
- Help build structured learning pathways and development experiences for employees at various levels, including new hires, leadership teams, and store managers.
- Develop team-facing tools, job aids, communication resources, and reinforcement materials to support learning adoption, consistency, and team development across retail teams.
- FIELD PARTNERSHIP & TEAM DEVELOPMENT Partner closely with RVPs, DMs, store leadership teams, HR, and cross-functional partners to identify learning and development opportunities across retail teams.
- LEARNING TECHNOLOGY & TRAINING OPERATIONS Manage and oversee the use of the Learning Management System (LMS) to support training assignments, tracking, reporting, and content management.
- Explore and recommend new learning technologies, tools, and learning approaches to enhance training effectiveness and engagement.
- Support, coach, and partner with designated store-level training leaders and peer trainers across retail locations to reinforce training initiatives, learning adoption, and team development efforts.
Company info
- This position supports both day-to-day retail development needs and larger company initiatives, including New Store Openings, leadership development programs, and ongoing retail training initiatives across all markets.
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