Mirakl - AMER

Director of Account Management

Boston, Massachusetts, United States · Director

Sponsorship not specified$244k-$309kDetected 5 days ago

Account ManagementPipeline ManagementForecastingCustomer SuccessCadenceLeadershipCommunicationCollaborationMentoring

About the role

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers.
Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.
For more information, visit www.mirakl.com.

Lead, coach, and develop a team of Account Managers responsible for renewals, upsell, and cross-sell execution, building a high-performance culture centered on accountability, collaboration, and customer value while owning team attainment against renewal, expansion, and net revenue retention goals, including managing their own quota in a player/coach role
Act as an executive sponsor and escalation point for high-risk renewals and complex commercial negotiations, supporting your team in developing win-win strategies that maximize contract value while protecting customer relationships
Partner with Customer Success, Sales, Finance, Rev Ops, Operations, and Legal to identify commercial risk early, build mitigation plans, reduce churn, and align on account strategies that expand customer adoption across Mirakl's broader portfolio
Build repeatable processes, playbooks, and best practices for complex renewals and multi-product expansion while hiring, onboarding, and mentoring top talent to create clear development paths for future leaders

8+ years of experience in SaaS account management, renewals, customer sales, or related enterprise commercial roles
3+ years of people management experience leading high-performing account management, renewals, or post-sales commercial teams
Strong track record of achieving or exceeding retention, upsell, cross-sell, and net revenue goals
Bachelor's degree required

Negotiating value-based commercial agreements with CXO-level stakeholders
Navigating complex customer organizations and aligning cross-functional teams
Coaching and developing talent across different performance levels
Ability to manage a player/ coach role
Executive presence and communication to influence internally and externally
Proficient in MEDDPICC and Challenger methodology
OTE reflects total target compensation, reflective of base salary and variable compensation (e.g., commission or bonus).
In addition, Mirakl offers a wide range of competitive benefits including health, dental, 401(k) match plan, commuter, and PTO.
Find out more about our benefits here.
OTE Pay Range
$243,750 - $308,750 USD
While AI helps us work efficiently, all final hiring decisions are made by humans.

Below you will find the reasonably estimated annual On-Target Earnings (OTE) range for this role.

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues.
We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.
You'll be part of our North America Account Management team led by Nicole Tiberia, SVP, Sales Americas.
The team consists of 2 other Account Managers within a larger, robust sales organization with strong global collaboration.
Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
🗓️ Founded in 2012 | Member of French Tech Next40
👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Act as an executive sponsor and escalation point for high-risk renewals and complex commercial negotiations, supporting your team in developing win-win strategies that maximize contract value while protectin

This listing is sourced directly from Mirakl - AMER's careers page and normalized into a canonical job model.