Wf
Escalations Representative
CHARLOTTE, NC
H1B sponsorship availableDetected 8 hours ago
ComplianceExcelCollaborationMentoringAdaptabilityMicrosoft Office
About the role
- Wells Fargo is seeking an Escalations Representative as part of Consumer and Small Business Banking Operations
- Learn more about the career areas and lines of business at www.wellsfargojobs.com
- At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed.
Responsibilities
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
- Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more about the career areas and lines of business at www.wellsfargojobs.com
Requirements
- 2+ years of escalation
- Knowledge and understanding of processing and handling writs of garnishments and levies
- Ability to identify potential operational issues and legal risks
- Experience with Wells Fargo systems such as 1LLG (One Liens, Levies, Garnishments) Hogan, 1sum Cbat CIV & SDD
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Previous experience in working in a fast-paced call center environment
- Ability to achieve high production and quality standards
- Ability to work in a fast-paced deadline driven environment
- Overtime is based on the business need and volume of the department, could be required
- You are required to attend the full duration of this paid 2-4 weeks of training.
- Ability to read and interpret legal documents
- Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
Compensation
- It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being.
Benefits
- To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Company info
- Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
- Support internal and external customers with inquiries and complaints regarding financial products and services
- Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
Equal opportunity
- We Value Equal Opportunity
- Wells Fargo is an equal opportunity employer.
- Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Visa & Work Authorization
- This position is not eligible for Visa sponsorship
This listing is sourced directly from Wf's careers page and normalized into a canonical job model.