saferidehealth

Senior Manager, Strategic Rideshare Operations & Growth

United States · Senior · Contract

Sponsorship not specifiedDetected 20 days ago

A/B TestingStakeholder ManagementSalesforceLeadershipCommunicationProblem Solving

About the role

This role sits at the center of that effort, partnering across Product, Strategy, Credentialing, Legal/Compliance, Finance, and Transportation Operations to turn an early-stage driver network into a scalable, compliant, and high-trust operating model.
You will operate with high ownership across marketplace growth, field operations, and launch execution, directly shaping how SafeRide expands access to care through reliable transportation.
Marketplace Growth & Driver Acquisition (40%)

This is not a traditional program management role-it is a build-the-network role.
Build and optimize the end-to-end driver funnel, including sourcing, signup, credentialing, activation, and retention
Design and execute recruiting experiments across events, outreach, referrals, and incentive structures
Translate driver objections, drop-off points, and churn insights into improvements across onboarding, communications, and support
Develop market-specific playbooks for low-density environments focused on trust, earnings predictability, and route quality
Build and refine operating playbooks across onboarding, credentialing, training, dispatch, ride execution, and payouts
Partner with Credentialing, Legal, and Compliance to ensure regulatory adherence and audit readiness across markets
Collaborate with Product and Strategy to improve systems including Salesforce workflows, routing logic, and driver experience
Help shape pricing, route design, acceptance rules, and support flows to meet reliability and unit economics goals
Develop scalable SOPs to transition IDN from pilot to broader rollout

5+ years of experience in marketplace operations, city/regional operations, launch operations, supply growth, or similar high-ownership roles
Strong entrepreneurial mindset with the ability to operate in ambiguity and fast-paced environments
Bachelor's degree or equivalent practical experience

Experience at marketplace or last-mile rideshare companies such as DoorDash, Instacart, Amazon, Via, or similar
Experience operating in Texas markets such as Houston or San Antonio
Experience using AI or external tools to solve operational challenges
Military or SOF background paired with relevant post-military commercial operating experience

We offer a remote-first work environment, competitive compensation, and comprehensive benefits including: Career growth and development opportunities in a mission-driven organization Competitive salary, annual bonus opportunities, and equit

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America.
SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers.
This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process.
SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country.
Learn more at www.saferidehealth.com.

This listing is sourced directly from saferidehealth's careers page and normalized into a canonical job model.