Mazedesign

Head of Market Research

United States · Full-time

Sponsorship not specifiedDetected 4 days ago

RESTUX ResearchCustomer SuccessAPI TestingResearchExperimental DesignLeadershipPublic SpeakingAdaptability

About the role

Maze is launching a Market Research service that blends the scale and speed of our platform with expert led research services, creating an AI-native alternative to traditional market research agencies.
As Head of Market Research, you'll be the founding research leader for this new line of business.
Reporting to the CEO and partnering closely with the Head of GTM, Research Services, you'll define what great market research looks like for the next generation of insights organizations.

Design and evolve our research methodologies across qualitative, quantitative, and mixed-method studies.
Partner closely with the Head of GTM to shape service offerings, ensuring our commercial strategy is grounded in exceptional research quality.
Evaluate emerging technologies and evolving research practices to continuously improve how research is designed, delivered, and synthesized.
Build and lead the Market Research organization, establishing the operating model, delivery processes, quality standards, and hiring strategy.
Recruit, mentor, and develop a high-performing team of researchers as the business scales.
Create repeatable systems that allow Maze to deliver exceptional research with greater speed, consistency, and efficiency than traditional agencies.
Serve as the executive research lead on strategic customer engagements, ensuring every project delivers meaningful business outcomes.
Partner closely with Product and Engineering to help shape the future of Maze's research capabilities and ensure our platform continues to meet the evolving needs of research teams.
Collaborate with Sales, Marketing, and Customer Success to ensure our research expertise is reflected throughout the customer journey.

Experience partnering cross-functionally across commercial, product, and operational teams.
You're respected for your research expertise and know when to challenge conventional approaches.

Experience modernizing research organizations through new technologies, automation, or innovative research practices.
Experience launching a new research practice, consultancy, or service line.
Public speaking, publishing, or thought leadership within the market research industry.
Experience working across both agency and client-side research organizations.
In most companies, research demand far exceeds supply.
Time, cost, and lack of access to expertise hold teams back.
The real challenge?
That's where Maze comes in.
Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Maze values transparency and it enables us to approach compensation equitably across the world.

Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
Life and Disability Insurance, 100% of the team member premium paid
Flexible time off
Meaningful equity
Paid Family leave: 16 weeks for birth or adoptive parents
$500/month to be used for dependent health insurance coverage
Flexible work schedule where you manage your own working hours
Monthly Bonus.ly http://Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
Define the long-term vision for Maze's Market Research service and establish what best-in-class research looks like in an AI-native world.
For some locations, coverage options vary, please see our benefits pages https://mazedesign.notion.site/Benefits-Full-Time-Team-Member-fac6236ca0d6452dbc659a1947d89317 for more information

coffee chats, bi-weekly all-hands meetings, and more
Check out all of our a-maze-ing benefits here https://mazedesign.notion.site/Benefits-fac6236ca0d6452dbc659a1947d89317.
We understand you might be excited about the job you're applying for, we are excited you are interested!
However, please refrain from reaching out to our current team members on LinkedIn for referrals.
Our policy is that referrals can only be provided by team members who personally know the candidate.
With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming.
Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process.
Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.
Establish quality assurance frameworks while balancing methodological rigor with the agility our customers expect.
Guide study design, research approaches, analysis, and executive storytelling for our highest-impact customers.
Partner with customers to understand complex business problems and translate them into actionable research strategies.

This listing is sourced directly from Mazedesign's careers page and normalized into a canonical job model.