Exiger
Customer Success Manager
Vancouver, British Columbia, Canada
Sponsorship not specified$50k-$60kDetected 15 days ago
Project ManagementSalesSupply ChainCustomer SuccessCommunicationCollaborationPublic Speaking
About the role
- Exiger is a cutting-edge supply chain risk management (SCRM) software-as-a-service (SaaS) company with scalable offerings, using data to help corporations intelligently surface risk in business relationships.
- Comfortable working in both team settings and independently in a fast-paced professional environment - Excellent organization and time-management skills; able to balance a portfolio of customer accounts.
- Learn more at Exiger.com and follow Exiger on LinkedIn.
Responsibilities
- Communicating to relevant internal stakeholders on customer activity, pipeline, feedback and issues, and supports the Sales team by communicating opportunities and ultimately contributing to the development of Quarterly Business Review presentations, Optimization proposals and Change Orders.
- Manage the full customer renewal lifecycle, from engagement and value realization through to contract renewal and partnership expansion
- Coordinating with Application Support, Product, Delivery and Sales to ensure Exiger's full suite of expertise is brought to bear on the customer account.
Requirements
- 2+ years in Customer facing experience in current or previous roles in a SaaS environment
- Experience with technology products, third party and supply chain risk
- Global Regulatory and Compliance process, systems, and due diligence experience is an added advantage
Nice to have
- Prior work with Gainsight or other dedicated Customer Success software is a plus
Compensation
- Competitive compensation package
Benefits
- Discretionary Time Off for all employees, with no maximum limits on time off
- Industry leading health, vision, and dental benefits
- 16 weeks of fully paid parental leave
- Focus on wellness and employee health through stipends and dedicated wellness programming
- Purposeful career development programs with reimbursement provided for educational certifications
- Flexible, hybrid approach to working from home and in the office where applicable
Company info
- Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
- Enterprise Customer Success Manager
- Work Environment: Hybrid
- Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed.
- Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience.
- Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
- Exiger is seeking a customer success team member to work with our customers.
- This Customer Success role manages day-to-day relationships with Exiger customers who are focused on building a robust and efficient third party and supply chain risk management program leveraging Exiger's technology.
- Educate and train customers on Exiger products, scopes, and processes.
- Contribute to all other business activities as needed such as supporting the delivery of products and services to customers.
- Effectively manage and balance workload to appropriately complete customer-facing responsibilities and internal tasks, prioritizing customer requests, while maintaining the highest standards in service levels across all customers in the portfolio.
- Evaluate feedback from customers about our products and services and disseminate to appropriate stakeholder and assist with the resolution thereof.
This listing is sourced directly from Exiger's careers page and normalized into a canonical job model.