HarbourVest Partners

Technical Associate

Boston

Sponsorship not specified$110k-$120kDetected 7 days ago

PowerShellCybersecurityCustomer SupportCommunicationCollaborationCompTIA

About the role

As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.
In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive.
HarbourVest is an equal opportunity employer.

Help manage and improve the organization's endpoint environment, including Windows and macOS device provisioning, configuration, upkeep throughout the device lifespan, and platform policies.
Support application packaging, rollout of software, operating system maintenance, and patch management to maintain a protected and reliable user experience.
Investigate and resolve sophisticated endpoint issues, perform root-cause analysis, and implement long-term solutions that decrease frequent support incidents.
Develop automation, documentation, and operational standards while collaborating with Service Desk, Infrastructure, and Security teams to continuously improve endpoint services.
Here, you will be encouraged to build on your strengths and acquire new skills and experiences.
Understanding and valuing these differences optimizes the potential of both the individual and the firm.
As a Technical Associate, you will support the management and continuous improvement of HarbourVest's global endpoint environment across Windows and macOS devices.

Experience supporting endpoint management, application packaging, software deployment, operating system management, and patching in an enterprise environment.
Familiarity with modern enterprise endpoint management and deployment tools such as Microsoft Intune, Autopilot, Patch My PC, SCCM, Jamf, or similar platforms.
Ability to use PowerShell or scripting to streamline endpoint management, deployments, device compliance, minimize manual tasks, and generate reports
Understanding of endpoint health, performance, compliance, and security concepts, with a focus on improving reliability and reducing recurring issues.
Ability to follow, document, and improve platform standards, policies, and procedures that support consistency and operational excellence.
Strong collaboration and communication skills, with the ability to partner effectively across Information Technology teams and business partners
Strong troubleshooting and root-cause analysis skills capable of resolving complex endpoint, operating system, and application deployment issues.
Education Preferred:
Experience
ITIL Foundation

Brings hands-on experience with modern endpoint management including tools and processes such as Intune, Autopilot, Jamf, application packaging, patching, and device compliance at scale.
Demonstrates a strong root-cause analysis approach, identifying and resolving underlying issues that impact endpoint performance, reliability, and overall satisfaction.
No degree required, but equivalent experience preferred
3-5 years of experience in endpoint management, desktop engineering, IT operations, technical support engineering, or a related technology role preferred.
Microsoft Endpoint Administrator
Other relevant certifications (e.g., Microsoft MD-102, Network+)
Certifications (preferred):

$110,000.00 - $120,000.00
This USD base salary range represents only one component of total compensation for this role and is provided in accordance with local requirements.
This role is eligible for a discretionary annual bonus, which is determined based on individual and overall firm performance.
In addition to salary and bonus, total compensation may include eligibility for long-term reward programs and a comprehensive total rewards package that may include retirement, health, insurance, paid time off, and wellness programs.
Please note the posted ranges do not apply outside the U.S. and should not be converted to other currencies as a proxy for compensation in other countries.

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees.

This listing is sourced directly from HarbourVest Partners's careers page and normalized into a canonical job model.