Parloa
Staff Deployment Strategist - US
New York Office · Staff+
Sponsorship not specifiedDetected 10 days ago
TypeScriptPythonAWSGCPAzureKubernetesTerraformMachine LearningLLMsAgentic AIComplianceProduct ManagementProduct StrategySAPCustomer SuccessCustomer SupportLeadershipAdaptability
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odds of building a lasting career here
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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds.
- Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features.
- Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds.
Responsibilities
- As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges.
- Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion.
- Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints.
- Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes.
- Own hard conversations: tradeoffs, "no," re-scoping, and timeline realism with strategic accounts.
Requirements
- 7-12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer-facing delivery.
- "Field CPO" mentality: ability to translate customer outcomes into product reality and vice versa.
Nice to have
- Industry-changing companies: worked at companies that transformed their industry ( Booking.com, Decathlon, N26, Deel, Stripe, Uber, Airbnb).
- Hypergrowth experience: thrived in fast-scaling environments (e.g., 25 to 1500 people).
- Background as Palantir Deployment Strategist, AWS/GCP Solutions Architect, or product roles at hypergrowth tech.
- Tech stack: architectural understanding of Python, TypeScript, Terraform, K8s, Azure/AWS.
- AI/ML: LLM pipelines, agentic AI deployment, prompt engineering.
- Your Recruiting Process at Parloa:
- TA Screen → Hiring Manager Call → Case Study (take-home) → Case Study Presentation → Bar Raiser Interview
- We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
Compensation
- $276,000 - $315,000 USD
Benefits
- Industry diversity: experience in travel, fintech, insurance, retail, healthcare, telecom, or enterprise software - we're building a team with a broad industry perspective.
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Company info
- About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the "Field CPO" for Parloa's most strategic customers.
- You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com, Allianz, Decathlon, and TUI.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.