Badger Meter
Technical Support Specialist - Utilities
US - WI - Milwaukee HQ
Sponsorship not specifiedDetected 30 days ago
CRMCustomer SupportCommunicationCollaborationProblem Solving
About the role
- Here, your work doesn't just move a business forward - it shapes a more sustainable future.
- At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.
- You'll play a critical role in maintaining customer confidence-especially during time-sensitive or high-pressure situations.
Responsibilities
- Customer Support & Troubleshooting
- Document interactions, troubleshooting steps, and outcomes with accuracy and detail
- Use de-escalation techniques to manage challenging conversations
- Partner with cross-functional teams (Engineering, Product, Customer Care) to resolve complex issues
- Support internal teams, including Customer Service, with product and configuration questions
- Manage multiple customer interactions in a high-volume support environment
- Participate in rotational on-call or after-hours support as needed
- Ability to manage multiple tasks and customer interactions simultaneously
Nice to have
- Bachelor's degree or equivalent experience in Information Technology, Engineering, or related field
- 0-2 years of experience in technical support, customer support, or a similar role
- Exposure to hardware, software, or connected/IoT products
- Familiarity with CRM or ticketing tools
- Office-based role located in the Milwaukee area
- Ability to sit for extended periods and work in a team-oriented setting
- Work Environment & Schedule
- Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Compensation
- Eligible for Annual Pay Increases
Benefits
- Comprehensive Health, Vision, and Dental Coverage
- 15 days Paid Time Off + 11 Paid Holidays
- Educational Assistance - Tuition Reimbursement up to $5,250
- Health Savings Account (HSA) & Flexible Spending Account (FSA) options
Company info
- Clearly explain technical concepts to customers with varying levels of technical knowledge
- Build trust with customers by actively listening, clarifying issues, and confirming solutions
- Maintain a calm, confident presence when working with frustrated or impacted customers
- At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource.
- For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.
- Every employee at Badger Meter is an important part of our success.
- We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.
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This listing is sourced directly from Badger Meter's careers page and normalized into a canonical job model.