Berklee
Assistant Director, One Stop Student Services
Berklee College of Music - Boston · Director
Sponsorship not specified$60k-$67kDetected 27 days ago
SalesforceCRMHRISLeadershipCommunicationTime Management
About the role
- Job Description: The Office of One Stop Student Services is seeking a student-focused, proactive, and highly collaborative Assistant Director.
- Operating as a single point of contact and resolution, you will guide students and families through complex administrative processes in a fast-paced, cross-trained environment.
- Assist in the guidance and supervision of student employees.
Responsibilities
- Cross-Trained Student Support & Counseling:
- Outreach & Leadership: Participate in proactive communications and website information campaigns to deliver critical, timely data to families. Assist in the guidance and supervision of student employees.
- Mindset: An action-oriented, highly ethical, and accountable attitude with a willingness to collaborate across multi-functional teams to build a best-in-class service culture.
- This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
- We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.
Nice to have
- Counsel families through the financial aid application lifecycle.
- College degree preferred.
- Strong technical proficiency, with direct experience utilizing student information systems and CRM platforms.
- Experience with Colleague and Salesforce is highly preferred.
- Financial Aid Navigation: Counsel families through the financial aid application lifecycle.
- Technical Know-How: Strong technical proficiency, with direct experience utilizing student information systems and CRM platforms.
Skills
- Exceptional verbal and written communication skills, rigorous time management habits, and a goal-oriented, student-first philosophy.
Compensation
- Hiring Range: $60,000 to $67,000; salary dependent on experience and education.
Benefits
- Outstanding health and dental packages, a 403(b) retirement system with matching contributions, generous PTO, tuition assistance, and a paid winter break to rest and recharge.
- Hiring Range: $60,000 to $67,000; salary dependent on experience and education.
- Please visit the Total Rewards page to learn more about our benefits.
- Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
- Education: College degree preferred.
- Innovative Culture: Join a trailblazing team redefining higher education administration through a modern, integrated service delivery model.
Company info
- Join a trailblazing team redefining higher education administration through a modern, integrated service delivery model.
- As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations.
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This listing is sourced directly from Berklee's careers page and normalized into a canonical job model.