Point72
It Operations Engineer, End User Computing
New York, NY · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$25,672 more — $165,672 — moves this role to Level IV and 4 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $165,672 would place this position at wage Level IV. That figure is within the posted range, and I'd like to target it. This role classifies under "Computer Occupations, All Other" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- We're a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies.
- For more information, visit https://point72.com/.
Responsibilities
- Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience
- Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
- Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
- Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution
- Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports
- Own the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence
- Experience using an incident tracking system to document, track, and report incidents, problems, and service requests
- Availability to provide rotational 24x7 on-call support and flexibility for domestic and international travel
- Support for employee-led affinity groups representing women, people of color and the LGBT+ community
- Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies.
Requirements
- 5+ years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems
- Bachelor's degree in technology, computer science, or a related discipline from an accredited institution
- When you work here, we provide:
Skills
- A Career with Point72's Technology Team
Compensation
- The annual base salary range for this role is $140,000-$200,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package.
Benefits
- The annual base salary range for this role is $140,000-$200,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package.
- Provide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations
- Perform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness
- Strong client service skills, self-direction within a global team, and an appetite for learning new technologies
- We invest in our people, their careers, their health, and their well-being.
- Fully-paid health care benefits
- Generous parental and family leave policies
- Tuition assistance
- Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
This listing is sourced directly from Point72's careers page and normalized into a canonical job model.