Chime Financial, Inc
Director, Lifecycle Marketing Operations
San Francisco, CA, USA · Director · Full-time
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
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About the role
- Your mandate is to make it faster, higher quality, and increasingly automated, with an agent-supported operation as the destination.
- This is a leadership role with real technical depth: you set the operational strategy and prioritize the work, and you go deep into the detail when it counts.
- Set the benchmarks the operation runs on, connect them to the business metrics leaders care about, and scout and pilot new channels before we need them.
Responsibilities
- Own the operational process end to end, from intake to launch: build, QA, deployment, and the standards that keep quality and speed high as volume grows.
- Drive the automation and AI-agent roadmap, taking the team from manual execution to supervising and governing automated workflows, and fold what you learn from experimentation into the wider Lifecycle roadmap.
- Own governance for everything that ships: channel standards, deliverability and compliance, and the QA model for automated and agent-driven sending, in a regulated environment where safe sending is non-negotiable.
- Act as Lifecycle's primary stakeholder to MarTech on how we use the platform and what gets built on top of it, partner with Growth Engineering on the build, and work with the lifecycle strategy leads to turn their plans into live messaging.
- 8+ years in marketing or CRM operations, lifecycle execution, or martech, including 3+ years leading teams - with experience developing leads or managers, not only individual contributors.
- A real track record of building toward automation.
Requirements
- To thrive in this role, you have
Compensation
- Below is the base salary offered for this role and level of experience.
Benefits
- Own channel excellence across email, push, in-app, and SMS - health, analytics, opt-in/opt-out, and deliverability.
- 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
Company info
- Wage Notice $199,000 - $275,000 USD A little about us At Chime, we believe that everyone can achieve financial progress.
- From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life.
- Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
- Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
Visa & Work Authorization
- Deep channel health and deliverability expertise at scale: sender reputation, inbox placement, fatigue management, and opt-in/opt-out hygiene.
This listing is sourced directly from Chime Financial, Inc's careers page and normalized into a canonical job model.