Archera
Senior Technical Account Manager
United States & Canada · Senior
Sponsorship not specifiedDetected 2 days ago
AWSGCPAzureCloud PlatformsProduct ManagementProduct StrategyAccount ManagementCustomer SuccessCommunicationMentoringPublic Speaking
About the role
- Archera's unique cloud rate products enable teams to maximize savings, hedge against usage changes and evolving cloud service provider offerings, and reinvest capital into top-line revenue initiatives.
- As a senior member of a growing Customer Success organization, you'll set the standard for technical account management at Archera, mentoring peers and helping shape the team's playbook as we scale.
- This is a high-visibility role with potential for growth into management in the future.
Responsibilities
- Own the post-sales technical relationship as each customer's primary advisor across AWS, Azure, and GCP environments
- Develop trusted relationships with technical and business stakeholders, and understand each customer's cloud architecture, financial objectives, and operational priorities
- Lead Quarterly Business Reviews, presenting utilization trends, realized savings, and optimization opportunities to finance, engineering, and infrastructure leaders
- Partner with Account Executives to identify expansion opportunities and additional insured commitments as customer environments grow
- Collaborate with Product, Engineering, and Support to resolve customer challenges and channel feedback for future product roadmap decisions
- Mentor and support more junior Technical Account Managers, helping establish best practices and scale the function
Requirements
- Ability to translate technical concepts into business outcomes
- Bachelor's degree
- Experience supporting enterprise customers
- Excellent written and verbal communication skills
Nice to have
- FinOps Certified Practitioner or equivalent experience
- Translate cloud consumption data into executive-level business insights
- 5+ years in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a similar customer-facing technical role
- Experience leading or mentoring more junior peers
- AWS/Azure/GCP certifications
- Hands-on experience with AWS, GCP, and/or Microsoft Azure
- Strong understanding of cloud infrastructure and cloud economics
- Familiarity with FinOps principles and cloud cost optimization
Compensation
- Competitive salary and equity package
Benefits
- Competitive salary and equity package
- Comprehensive medical, dental, and vision coverage
- Flexible PTO policy
- Monitor commitment coverage and utilization, delivering proactive optimization recommendations that maximize savings and minimize commitment risk
Company info
- Advise customers on multi-cloud commitment strategy and sizing, FinOps maturity, and cloud governance
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This listing is sourced directly from Archera's careers page and normalized into a canonical job model.