Solace
Cloud Site Reliability Engineer
Ottawa, Ontario
Sponsorship not specified$100k-$120kDetected 45 days ago
PythonAWSGCPAzureCloud PlatformsKubernetesTerraformLinuxPrometheusDatadogSite Reliability EngineeringIncident ResponseCustomer Support
About the role
- This position is for a Cloud Site Reliability Engineer.
- You will contribute to the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc.
Responsibilities
- Manage customer escalations and drive resolution in mission-critical, high-impact production environments
- Be on-call rotation and provide 24x7 off-hours support
- Experienced in SaaS operations and customer-facing technical support
- So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology-and your hard work!
- Just let us know - we're here to support you.
- We strive to create an enriching and safe workplace where you can be who you are.
Requirements
- Proven expertise with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service
Nice to have
- Certified Kubernetes Administrator
- Certified Cloud Administrator (AWS, Azure, or GCP)
- Why You'll Love Working at Solace
- Work with brilliance - Our team is packed with some of the sharpest minds in the industry.
- Balance matters - We believe work should fit into your life, not the other way around.
- Values-driven - We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
- Customer Obsessed - We're proud of our world-class customer lineup (we're not shy about it).
- Keep it fun - We're social, we keep things simple, and we know how to have a good time.
Skills
- Proven expertise with public cloud providers (AWS, Azure, GCP) services & features
- Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus etc.
- Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation
- Hands-on expertise in debugging production alerts
- Strong understanding of Linux Operating Systems
- Programmer in languages such as Groovy, Python, and Go
- Hands-on experience with AI tools and a strong interest in advancing AI capabilities.
Compensation
- Expected salary range for this role is from $100,000 to $120,000.
Benefits
- These tools compare submitted resumes to the job description, focusing on education, experience, and skills.
Company info
- Process handling service requests and provisioning by the customers.
- Work directly with customers to identify, troubleshoot, and resolve operational issues.
- A strong communicator who can articulate complex technical issues clearly and concisely & get on the phone with customers.
- Solace is the leading platform for the enterprise AI era.
- Established enterprises worldwide - including RBC Capital Markets, Bosch, Heineken, PSA Singapore, United Airlines, Schwarz Group, and hundreds more - have built their business around Solace to enable intelligent, real-time experiences, modernize their application and integration landscape, and create seamless digital journeys for their customers, partners, and employees.
Equal opportunity
- At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life.
This listing is sourced directly from Solace's careers page and normalized into a canonical job model.