Haynes Boone
Technical Support Specialist
Dallas-North
Sponsorship not specifiedDetected 28 days ago
AndroidAccountingIntellectual PropertyCustomer SupportVPNCommunicationMicrosoft Office
About the role
- Should have extensive knowledge of Windows OS; computer hardware and software.
Responsibilities
- Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success.
Requirements
- This includes conference room technical setup, maintenance, room preparation, call initiation and lawyer/user assistance before and during video conferences as required.
- When doing occasional office build outs or system upgrades, might be required to move around up to 100% of the time
Nice to have
- Knowledge/Experience
- Should have extensive knowledge of Windows OS
- computer hardware and software.
- Experience with HP LaserJet Printers and Ricoh photocopiers and printers preferred.
- This position requires someone with experience supporting handheld devices with a specific emphasis on iPhone/iPad and Android devices.
- Three or more years of experience in an IT HelpDesk or support environment required.
- Law firm experience preferred.
Skills
- Education
- Physical Demands
- Must be able to move around the office up to 70% of the time
- Frequently moves computer equipment weighing up to 20 lbs.
- Occasionally moves computer/server equipment weighing up to 50 lbs.
- This position requires constant communication and exchange of information with the Firm attorneys and staff.
- Working Conditions
- Excellent written and verbal communication skills are a must.
- Ability to communicate with all levels of staff, attorneys, management, vendors and client representatives required.
- A+ certification and some college are preferred.
- Office Environment.
- Some offsite projects.
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