Fis Management Services LLC
Account Manager Senior, Client Success (CSM)
US WI MKE 4900, USA · Senior
Sponsorship not specifiedDetected 25 days ago
Data VisualizationSalesAccount ManagementCustomer SuccessLeadershipCommunication
About the role
- The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution.
- The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients.
- CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities.
Responsibilities
- Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products.
- Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
- Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization
- Develop a deep understanding of clients' business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption
- Act as a liaison between product management and clients; partner with sales & professional services teams
Nice to have
- 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
- Familiarity with card issuing (debit/credit processing, card fraud) a plus
- Bachelor's degree
- relevant previous experience in financial technology services
- Ability to clearly articulate business value (written/verbal) to various stakeholders within clients' organizations
- Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
- Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
- Sales, Renewals, technical roles
Skills
- Strong communication/presentation skills and confidence in all levels of customer engagement/situations
Compensation
- Competitive salary and benefits
Benefits
- Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn
Company info
- What you will be doing:
- Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
- Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback
- Capture, communicate, and bring forward expansion recommendations from customer insights to sellers
- Participate in the renewal process and articulate the renewal value story to clients
- What you will need:
- Bachelor's degree; relevant previous experience in financial technology services
- Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles
- What we offer you:
- A career at FIS is more than just a job.
- It's the chance to shape the future of fintech.
- At FIS, we offer you:
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
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This listing is sourced directly from Fis Management Services LLC's careers page and normalized into a canonical job model.