Fis Management Services LLC
Account Manager Senior, Client Success (CSM)
US WI MKE 4900, USA · Senior
Sponsorship not specifiedDetected 115 days ago
Data VisualizationSalesAccount ManagementCustomer SuccessLeadershipCommunication
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 31 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 62%
Of 21 labor certifications old enough to have been used, 8 expired without the employer filing the next step. Median time from filing to decision: 495 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
56 transfer filings in the last year, covering 56 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- As the world works and lives faster, FIS is leading the way.
- Our fintech solutions touch nearly every market, company and person on the planet.
- Our colleagues work together and celebrate together.
Responsibilities
- Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products.
- Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
- Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization
- Develop a deep understanding of clients' business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption
- Act as a liaison between product management and clients; partner with sales & professional services teams
Requirements
- 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
- Bachelor's degree
- relevant previous experience in financial technology services
- Ability to clearly articulate business value (written/verbal) to various stakeholders within clients' organizations
- Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
- Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
Nice to have
- Familiarity with card issuing (debit/credit processing, card fraud) a plus
Compensation
- Competitive salary and benefits
Benefits
- Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn
Company info
- The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients.
- CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities.
- What you will be doing:
- Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
- Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback
- Capture, communicate, and bring forward expansion recommendations from customer insights to sellers
- Participate in the renewal process and articulate the renewal value story to clients
- What you will need:
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This listing is sourced directly from Fis Management Services LLC's careers page and normalized into a canonical job model.