Warp
Customer Experience Specialist
New York
Sponsorship not specifiedDetected 147 days ago
LLMsTaxHRISCustomer SuccessCustomer SupportLeadershipProblem SolvingPlain Language
About the role
- As a Customer Experience Specialist at Warp, you'll be the frontline advocate for our customers and a deep product expert on the Warp platform.
Responsibilities
- Own real-time customer engagement via chat, Slack, and email - maintaining high service quality and fast response times
- Develop deep product expertise in Warp and serve as the team's internal resource for how the platform works
- Partner with engineering on customer cases - context-setting, reproducing issues, and seeing them through to resolution rather than simply escalating
- Build and maintain a customer-facing knowledge base that evolves with product rollouts and common queries
- 1-2+ years of customer support experience, ideally in a technical or product-forward environment
- Every advance in LLM capability widens our lead.
- We hire people who ship constantly, own outcomes, and care about craft.
- If you want to build something that automates an entire category of core work, not just another point solution, this is the place.
Nice to have
- background in HR, payroll, or financial services
- 401(k) Matching: Start investing in your future from day one.
- Are genuinely curious about how products work and motivated to become a subject matter expert
- Spot patterns in customer feedback and think about root causes, not just quick fixes
- Take ownership of customer cases from first touch to full resolution
- Thrive in a fast-paced environment where processes are still being built
- Strong documentation and follow-up skills with meticulous attention to detail
- High customer empathy paired with sharp problem-solving instincts
Compensation
- Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B.
Benefits
- Pre-tax commuter benefits for your daily trip to our NYC office.
- We offer flexible PTO, meaning you're trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
- Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1.
Company info
- Communicate with third-party partners integrated with Warp on behalf of customers
- Can translate complex or technical issues into plain language - for customers and internal teams alike
This listing is sourced directly from Warp's careers page and normalized into a canonical job model.