Justworks

Justworks

Customer Support Specialist, Payments

New York, New York

Sponsorship not specified$32k-$39kDetected 4 days ago
C++JiraProcess ImprovementCustomer SupportZendeskLeadershipCommunicationCollaborationTime ManagementAdaptabilityMicrosoft Office

About the role

  • We work hard and care about our most prized asset - our people.
  • We're helping businesses get off the ground by enabling them to focus on running their business.
  • We're data-driven and never stop iterating.

Responsibilities

  • Provide specialized services to admins including payments issues triaging & support, customer retention, seamless company offboardings, and specialty payments/tax projects and programs
  • Collaborate with our Retention team to share insights and coordinate efforts to retain at-risk customers
  • Build mental muscle and become a payroll & payments product expert - you'll be a go to resource for both customers and coworkers
  • Multi-channel support, including phone, email, chat, and video conferencing, to communicate with our customers with a sense of urgency and in alignment with strict deadlines
  • Perform other related duties as assigned based on department and/or organizational needs
  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

Requirements

  • You are focused on and committed to helping people.
  • You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms.
  • You are an analytical, motivated self-starter who thrives in a fast-paced start-up environment.
  • You have the willingness to lean into a challenge and affect change.
  • De-escalate and resolve issues with confidence by effectively using resources and platform expertise
  • Must be available to work in Monday-Friday from 11am-8pm ET, with Tuesdays and Wednesdays as the team's onsite days at our office at 55 Water Street, in New York City ( required)
  • Curiosity and an aptitude for learning new things and understanding how and why things work

Nice to have

  • 6+ years minimum professional experience in customer service or client-facing role - preferably in B2B SaaS environment or B2B contact center ( required )
  • 1 year of experience working with payroll concepts and practices ( required )
  • Prior experience in PEO, payroll, or HR industries ( preferred )
  • A track record of operating in a time sensitive or deadline driven environment
  • Acute attention to detail
  • Strong verbal and written communication skills, with the ability to break down complex concepts into simple terms
  • Excellent at time management, organization, and prioritizing tasks
  • Experience with Zendesk, JIRA, Talkdesk, Google Suite, Microsoft Office or related tools

Compensation

  • Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.

Company info

  • At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
  • We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
  • We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
  • Our Values
  • At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
  • We solve HR issues.
  • If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
  • We're united by shared goals and shared motivations at Justworks.
  • These are best summed up in our company values, which are reflected in our product and in our team.
  • If this sounds like you, you'll fit right in.
  • Gather feedback from at-risk customers to understand their concerns, reasons for potential churn, and areas where we can improve

Visa & Work Authorization

  • all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, vetera
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This listing is sourced directly from Justworks's careers page and normalized into a canonical job model.