University of Arizona
Coordinator, Tours and Visitor Experience
Tucson, AZ, US
Sponsorship not specifiedDetected 6 days ago
CRMCustomer SupportCommunication
About the role
- Organize private and VIP visits, ensuring a high level of personalization and attention to detail.
- Ensure appropriate staffing, transportation and unique experiences are available for a variety of VIP levels.
- Arizona Ambassador supervision (30%): The Coordinator, Tours and Visitor Experience, is responsible for the successful oversight of Arizona Ambassador student staff.
Responsibilities
- Campus visit program coordination (45%): Lead all aspects of the campus tour, group tour, and VIP tour program including scheduling and logistics.
- Create and maintain the Office of Admission visit calendar through designated CRM (Technolutions Slate), using data informed decision making in coordination with supervisor to build an appropriate schedule.
- Collaborates with all University units and external partners to deliver integrated services and ensure add-on experiences compliment the campus visit to allow for guests to tailor their visit experience to meet their needs and departmental goals.
- This role hires, trains, supervises, evaluates, and supports the continued development of the Ambassador student staff, indirect supervision of other Enrollment Management student staff, and supports the execution of their work in the Wildcat Welcome Center.
- Maintain accurate records and provide regular reports on visitor engagement and satisfaction, using data to inform a solutions-oriented approach to continuous Campus Visit program improvement in coordination with supervisor, and other Enrollment Management leaders.
Requirements
- Must be able to lift boxes/materials up to 20 pounds.
Skills
- Excellent customer service, communication, and organizational skills.
- Ability to quickly assess guest needs and seek appropriate next steps.
- Ability to work collaboratively with staff members across the Office Admission, Enrollment Management, and the University of Arizona.
- Ability to follow laws and guiding principles of recruitment work, including FERPA regulations.
Apply directly at University of Arizona →Create a free account for alerts like thisView University of Arizona immigration profile
This listing is sourced directly from University of Arizona's careers page and normalized into a canonical job model.