Lucid Motors

Service Manager, Miami

Miami, FL

Sponsorship not specifiedDetected 15 days ago

HRPerformance ManagementCustomer SupportLeadershipCommunicationMicrosoft Office

About the role

Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market.
Our teams come from industries around the world, united by a shared commitment to excellence.
By refusing to settle, you can help redefine what's possible and shape the future of mobility.

Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results
Select, train, and develop employees, ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training
Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships
Assist with or perform administrative tasks
That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity.
In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities.
The Service Manager position will be responsible for building a world-class team focused on delivering the highest level of customer experience.

Experience managing a team of technicians for selection, development, performance management, engagement and training
Verifiable track record of excellence in Customer Service
Ability to analyze and interpret internal reports
Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Ability to travel on an as-needed basis
Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance
Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI's i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
Willingness to assist on repairs on an as needed basis
Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
Excellent written and verbal communication skills
Ability to build a world-class team from the ground up
Willingness to complete Lucid provided CPR training post hire
Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM specific EV experience and training
ASE Certifications
EPA 609 Certification
Lucid Motors is proud to be an equal opportunity workplace.

Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program.
Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan.
Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program.
Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward.

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations@lucidmotors.com.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
At Lucid, we believe diversity strengthens everything we build.

This listing is sourced directly from Lucid Motors's careers page and normalized into a canonical job model.