Xylem
Service Center Associate
Wilmington, North Carolina
Sponsorship not specifiedDetected 2 days ago
ExcelSAPERPCommunicationCollaborationMicrosoft Office
About the role
- Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
- As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.
- We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Responsibilities
- In this role, the incumbent will also perform other duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion.
- This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues.
- Manage inbound phone calls, online inquires and customer walk-ins
- Able to perform routine tasks related to the process that they support
- Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
- Supports branch staff in compiling metrics
- They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
Requirements
- Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing Skill
- Ability to understand entry level concepts in execution and organization skills
Nice to have
- High school diploma or equivalent plus 1 year of applicable work experience or Associates degree with demonstrated capability in comparable work
- Light construction experience preferred · Computer proficiency to include Microsoft Suite and math skills
Company info
- Strong collaboration with customers and branch staff on dealing with issues
- Ensure correct time entries and appropriate billing is maintained for projects and service engagements · Obtain and updates forms of payment to process for service orders from customers
Visa & Work Authorization
- Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues
This listing is sourced directly from Xylem's careers page and normalized into a canonical job model.