Braintrustdata
Developer Support Engineer
San Francisco
Sponsorship not specifiedDetected 13 days ago
TypeScriptPythonBackend DevelopmentKubernetesTerraformMachine LearningLLMsCommunicationCollaborationProblem SolvingMentoring
About the role
- This role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product.
- If you love solving complex problems, explaining technical concepts clearly, and making developers' lives easier, we'd love to talk with you.
Responsibilities
- Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.
- Own support communications with developers using Braintrust - primarily via Slack and email - and build trust through clear, technical, and empathetic communication.
- Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.
- Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
- Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
- Provide technical mentorship to cross functional peers and guide support processes and escalation handling.
- Develop and champion opinionated stances on improving developer experience and product reliability.
Requirements
- Experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing technical role.
- Experience supporting developer tools, ML infrastructure, or observability platforms.
- Familiarity with OpenAI, Anthropic, or similar LLM APIs.
- Comfort working with datasets, evaluation metrics, or prompt engineering.
Compensation
- Competitive salary and equity
Benefits
- Medical, dental, and vision insurance
- Flexible time off
- Competitive salary and equity
- Wifi & cellphone stipend
- Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.
- Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.
Company info
- Braintrust is the agent observability platform.
- By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
- Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
- Our customers are developers building LLM-powered applications, and they move fast.
- Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).
- At Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.
Equal opportunity
- Braintrust is an equal opportunity employer.
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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This listing is sourced directly from Braintrustdata's careers page and normalized into a canonical job model.