HP Inc.
Field Technical Support
All Cities, Illinois, United States of America · Mid · Full-time
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($25,000) is below the Level I prevailing wage of $60,778. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Network and Computer Systems Administrators (15-1244) · Davenport-Moline-Rock Island, IA-IL. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
- Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.
Responsibilities
- Maintains high level of customer satisfaction, responsible for HP Total Customer Experience as well as revenue growth, profitability, and account retention.
- Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
- Leads direct post-sales technical support for end users and organization's authorized service providers, resolving technical challenges on designated hardware and software platforms.
- Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
- Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
- Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
- Customer Support
Requirements
- Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
Nice to have
- Preferred Certifications
Skills
- Pay varies by work location, job-related knowledge, skills, and experience.
Compensation
- The pay range for this position is $25.00 to $38.10 per hour (applies to US candidates only).
Benefits
- HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Flexible spending account
- Life insurance
- Generous time off policies, including
- 4-12 weeks fully paid parental leave based on tenure
- 15 days paid time off ( US benefits overview )
- The compensation and benefits information is accurate as of the date of this posting.
Company info
- Typically has 4-6 years of related work experience, preferably servicing digital printing equipment, technical customer support, on site customer support, Mission Critical, systems experience or troubleshooting Mechanical and Electrical subsystems in a related field.
Equal opportunity
- Workplace Discrimination is Illegal "
- Know Your Rights:
- No Equal Opportunity Employer (EEO) -
Visa & Work Authorization
- ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.