First Am

First Am

Associate Account Manager

USA, Texas, Dallas

Sponsorship not specified$27k-$36kDetected 5 days ago
CRMSalesAccount ManagementOutbound SalesCustomer SupportCommunicationProblem SolvingOrganizational Skills

About the role

  • As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans.
  • Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people.
  • Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

Responsibilities

  • Manage an assigned portfolio of established FirstFunding customer accounts
  • Coordinate with Customer Service, Credit Risk, Operations, Sales, and other internal partners to help resolve customer questions and relationship concerns
  • Develop a strong working knowledge of FirstFunding products, platform capabilities, and customer workflows and coordinate customer training or implementation support when needed
  • Identify potential First American cross-sell opportunities and help coordinate warm introductions to the appropriate affiliate partner
  • Maintain accurate account notes, relationship history, contact information, follow-up items, and customer status in the designated CRM or tracking system
  • Partner with Account Executives on strategic re-engagement, material growth opportunities, escalations, and more complex customer matters
  • May provide support to senior Account Managers or Account Executives as business needs require
  • Strong customer service and relationship-building orientation
  • Ability to manage multiple customer relationships and competing priorities
  • Ability to document customer interactions accurately in CRM or other customer-management systems

Requirements

  • 0-2 years of experience in customer service, sales support, account management, mortgage, title, lending, real estate, banking, or financial services

Compensation

  • This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.
  • Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
  • $26.88 - $35.83 Hourly

Benefits

  • Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Company info

  • Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
  • What We Do
  • Manages an assigned portfolio of established FirstFunding customer relationships to support customer retention, relationship health, and long-term account growth. Serves as the primary day-to-day relationship contact and provides proactive communication, monitors customer activity and engagement, and coordinates with internal partners to address customer needs and deliver a consistent customer experience. The role sits within the Sales organization and works closely with Account Executives, Customer Service, Credit Risk, Operations, and other First American partners. Identifies potential relationship concerns, FirstFunding growth opportunities, and First American cross-sell opportunities and escalates them to the appropriate Account Executive, sales leader, or affiliate partner. While the position supports customer service, product education, and issue coordination, its primary focus is proactive relationship management and portfolio engagement.
  • Join a team that puts its People First!
  • They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.
  • We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.
  • First American will always strive to be a great place to work, for all.
  • For more information, please visit www.careers.firstam.com.
  • Manages an assigned portfolio of established FirstFunding customer relationships to support customer retention, relationship health, and long-term account growth.
  • Serves as the primary day-to-day relationship contact and provides proactive communication, monitors customer activity and engagement, and coordinates with internal partners to address customer needs and deliver a consistent customer experience.
  • The role sits within the Sales organization and works closely with Account Executives, Customer Service, Credit Risk, Operations, and other First American partners.

Equal opportunity

  • First American is an equal opportunity employer in every sense of the term.
  • equal opportunity employer in every sense of the term.
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This listing is sourced directly from First Am's careers page and normalized into a canonical job model.