Box
Senior Technical Duty Officer, Cloud Ops
Redwood City, CA, United States · Senior
Sponsorship not specified$187k-$234kDetected 11 days ago
PythonSwiftDistributed SystemsAWSGCPAzureCloud PlatformsKubernetesTerraformCI/CDLinuxPrometheusGrafanaSite Reliability EngineeringJiraDNSFirewallLoad BalancingCommunicationCollaborationMentoring
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odds of building a lasting career here
64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- We help companies thrive in the new AI-first era of business.
Responsibilities
- Own and direct live-site Critical and Blocker (and other high severity) incidents from identification and escalation through mitigation and recovery.
- Triage, refine, and verify the problem and customer-impact statements. Organize the incident bridge, establish clear swim lanes, coordinate SME's resources, and lead cross-functional Incident Bridges to mitigate issues and restore service quickly.
- Improve Incident Platform tooling - Optimize templates, automate repetitive response steps, and develop tooling to reduce operational overhead and time to mitigate.
- Partner with SRE and engineering teams to deepen shared knowledge of Box's dependencies, Tier 1 journeys, failure modes. Work together to implement secure, automated workflows that close operability gaps.
- Lead daily change reviews of planned changes in Jira, partnering collaboratively with engineering teams to evaluate and minimize change risk.
- Lead projects to improve tools and processes related that enhance overall site resiliency, service manageability and observability.
- Optimize templates, automate repetitive response steps, and develop tooling to reduce operational overhead and time to mitigate.
Requirements
- 5+ years in SRE, production operations, reliability engineering, or equivalent high-scale internet/SaaS operations with repeated experience leading or co-leading major production incidents.
- Demonstrated Incident Commander / Technical Duty Officer (or equivalent) skill: calm under uncertainty, clear communication, ability to delegate, and judgment on when to escalate vs. when to dig deeper.
- comfort in multi-tier distributed systems (app, data, network, cloud).
- Proven ability to coach and uplift others - training, mentoring, runbook quality, drills.
- Experience in a 24x7 NOC / GTOC / follow-the-sun operations center, or partnering closely with one.
- Experience improving incident tooling (ChatOps, workflow automation, status/comms templates, drill frameworks).
- Familiarity with change management under pressure (emergency changes, break-glass, CAB/async approval patterns).
- If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
Nice to have
- Experience with cloud environments (GCP preferred
- AWS/Azure also valued) and container/orchestration concepts (Kubernetes or equivalent).
- Preferred skills
Skills
- WHAT IS BOX?
- Box (NYSE:BOX) is the leader in Intelligent Content Management.
- Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Compensation
- Box is committed to fair and equitable compensation practices.
Company info
- Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
- Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
- Box lives its values, with community and in-person collaboration being a core part of our culture.
- We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
Equal opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
- Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
- Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
- Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
This listing is sourced directly from Box's careers page and normalized into a canonical job model.