RaceTrac
Field Services Support Specialist-5
200 Galleria Parkway SE Suite 900 Atlanta, GA 30339
Sponsorship not specifiedDetected 30 days ago
Customer SupportCommunicationMicrosoft Office
About the role
- This individual serves as the first line of response for issues relating to store operations.
- Fueled by Growth, Driven by You At RaceTrac, our people make the difference.
- With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there's always a new challenge to take on and a new path to pursue.
Responsibilities
- Provides maintenance support to store operations and ensures exceptional customer service to all field personnel.
- Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.
- Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
- Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.
- We support each other, celebrate wins big and small, and create opportunities for growth at every level.
- The Field Services Support Specialist provides support to the team responsible for the organization's work order management process.
- The Field Service Support Specialist optimizes available resources in order to ensure accurate and efficient troubleshooting for field personnel.
Requirements
- Flexibility to work 24 hours/7 days a week
- All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Nice to have
- 1+ years of experience in a service industry or related field preferred
- Knowledge of Microsoft Office Suite preferred
- C-Store or other retail experience a plus
- Knowledge of PC, network, hardware, and software installation and configuration a plus
Company info
- RaceTrac Company Overview
- What We're Looking For:
- Whether you're working in a store, at our corporate office, or on the road, you'll be part of a team that brings energy, innovation, and a passion for serving others every day.
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This listing is sourced directly from RaceTrac's careers page and normalized into a canonical job model.