Pendo
Sr. Software Engineer (AI)
New York, NY · Senior
Sponsorship not specified$209k-$235kDetected 13 days ago
Full-Stack DevelopmentSparkNLPLLMsRAGAI OrchestrationProduct ManagementSalesforceResearchCommunication
About the role
- This is not an AI layer added to existing product; it is a deliberate bet on what product intelligence looks like next.
- Software Engineer (AI), you will sit at the intersection of deep technical capability and strong product judgment.
- You will make principled technical decisions, evaluate model behavior rigorously, and communicate tradeoffs clearly to engineers and non-engineers alike.
Responsibilities
- We build from the ground up to explore, prototype, and ship AI-native experiences that change how software teams understand and serve their users.
- The team operates with high autonomy, moves quickly, and builds products without clear precedents.
- You will design and ship applied AI systems, including RAG pipelines, agentic workflows, and LLM-powered features, from prototype through production.
- Design and build AI systems including RAG pipelines, agentic workflows, and LLM-powered features.
- Own model deployment, monitoring, latency optimization, cost management, and reliability at scale.
- Partner closely with product and design to frame problems well before writing code.
Requirements
- You're rewiring how you work around them.
- Production Productionize AI experience, including model deployment, monitoring pipelines, and latency, cost, and reliability optimization in a live environment.
- Strong full-stack fundamentals with the ability to work across backend and frontend systems to ship complete, user-facing AI products.
- Exceptional communication skills with the ability to explain complex technical decisions clearly to engineers, product managers, and executives.
- Experience fine-tuning foundation models and a clear point of view on when fine-tuning outperforms prompting approaches.
- Familiarity with AI safety considerations, guardrail frameworks, and responsible deployment practices.
Skills
- Instrument and evaluate model outputs rigorously by defining evaluation frameworks and catching hallucinations early.
Compensation
- The expected salary range for this role to be performed in New York, NY is $209,000 - $235,000.
Benefits
- Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.
Company info
- Our Emerging Team is focused on building AI Products for our product experience (PX) platform.
- EEOC: We are an
- If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io.
Equal opportunity
- equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
- We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
- Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.
This listing is sourced directly from Pendo's careers page and normalized into a canonical job model.