Lively
Member Support Associate
United States - Remote · Full-time
Sponsorship not specified$22k-$28kDetected 29 days ago
JiraCustomer SupportBDDProblem SolvingAdaptability
About the role
- Top notch customer service over the phone, through email, and chat is our priority, and we need high-performing and exceptional people like you on our team!
- In this role, you'll be on the front lines speaking with new or returning customers, answering their questions or concerns so they can get back to living their healthiest life.
- There's rarely a one-size-fits-all solution, so you'll have to break out your creativity, and curiosity, while leveraging your innate empathy, to leave each customer feeling positive and satisfied after every interaction.
Responsibilities
- Reporting & Data - Generate bug reports for reproducible product issues, and create and resolve task incidents in Jira for data reconciliation needs.
- Communicator - You bring strong written, verbal, and listening skills, enabling you to understand complex issues, communicate their solutions and deliver an amazing customer experience.
Requirements
- Applicants must be currently authorized to work in the United States on a full-time basis
- Detail-oriented - You have exceptional attention to detail and can work on various tasks or use diverse systems simultaneously.
- Team-player - You have a good sense of humor and a down-to-earth personality.
Nice to have
- Bachelor's degree from an accredited college or university is preferred, but not required.
Compensation
- The base salary listed is a range for this position.
Benefits
- We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage.
- An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy, lifestyle spending accounts, and more!
- Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood!
- Lively set out to raise the bar on benefit solutions, because we believe no one should have to sacrifice personal wellness for financial wellness.
- Our modern HSA is consistently top-rated, and we have since expanded our offerings to provide a full suite of other benefits and services for companies, consumers, and financial institutions.
- Timely & Accurate Support - Leave each customer happy with accurate and timely information.
- Adaptable - Our busy Open Enrollment and tax season (each year from November through April) challenges us to be flexible and adaptable in order to continue to provide excellent support despite high customer volume.
Company info
- We are unable to work with candidates from the states of California and Alaska for this role.
- At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success.
Visa & Work Authorization
- Applicants must be currently authorized to work in the United States on a full-time basis
This listing is sourced directly from Lively's careers page and normalized into a canonical job model.