Ryder
Operations Management Trainee - 3:00pm - 11:30pm
USA - Springfield MA 01104 · Full-time
Sponsorship not specifiedDetected 1 day ago
ExcelOperations ManagementHRISCustomer SupportCommunicationCollaborationTime ManagementOrganizational Skills
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Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Minimum Pay Range:
- Maximum Pay Range:
Responsibilities
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
Requirements
- Job Category
- Operations and Support
- Our Culture & Commitment:
- At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
- Your Voice. Your Success. The Future We Build Together.
- Compensation Information:
- The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience
- education, including relevant degrees or certifications
- work location
- market data/ranges
Nice to have
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates
- oversee Technician work planning for efficiency, training, and flexibility.
- Relocation within the business unit at the conclusion of the training program is required.
Skills
- Detail oriented with excellent follow-up practices, Required.
- Strong verbal and written communication skills, Required.
- Instills commitment to organizational goals, Required.
- Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
- Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
- Strong mechanical skills, Required.
- Effective interpersonal skills Excellent influencing skills, Required.
- Bachelor's Degree, Required.
- 1 year or more in customer service with issues resolution experience, Preferred.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
- Basic understanding of Business Finance, controls and metrics Beginner, Required.
Compensation
- The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
- The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Company info
- Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
Equal opportunity
- Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
- Equal Opportunity Employer and Drug Free workplace.
This listing is sourced directly from Ryder's careers page and normalized into a canonical job model.