Cox Enterprises

Technical Support Representative

Phoenix, AZ, United States

Sponsorship not specifiedDetected 4026 days ago

RecruitingCustomer SupportCommunicationCollaboration

About the role

Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services.
Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility.

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.

Promotes quality customer experience, honest and committed customer care in a call center environment.
Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Work in call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
Discover the root cause of customer problems and identify the action required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments.
Engage in real-time troubleshooting while the customer is on the phone and schedule a service appointment in the system if the problem cannot be resolved.
Keep customer informed about progress by checking the status of work orders in customer record system.
Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
May have additional opportunities for candidates with fluent bilingual (English/Spanish) skills.

Your Career at Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces.
We are always looking for talented professionals to join our team!
Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.

This listing is sourced directly from Cox Enterprises's careers page and normalized into a canonical job model.