EliseAI

Manager of Customer Success

New York City

Sponsorship not specified$170k-$1900kDetected 132 days ago

RESTAgentic AIAccessibilityForecastingPerformance ManagementCustomer SuccessCommunicationMentoring

About the role

You will work cross-functionally with key stakeholders across the business to retain revenue within our customer base.
You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite.
Attract top-tier talent to join our driven team

Lead and develop a high-performing team of CSMs through coaching, training, performance management, and structured professional development.
Drive measurable customer impact, ensuring clients understand and can articulate the ROI of EliseAI within their organizations.
Identify and mitigate churn risk by building and executing scalable playbooks informed by data and customer insights.
Partner with Sales to drive growth, contributing to account strategy, expansion planning, and upsell opportunities.
Run a weekly metrics review, using performance data to diagnose gaps and implement improvements across the team.
Collaborate cross-functionally with Product and Engineering to drive adoption of new features and elevate client feedback into roadmap discussions.
Build and scale onboarding and enablement programs for new CSM hires to support rapid team growth.
Move at rocket speed, build something massive.
We're scaling fast, solving real client problems with precision and ambition. Here, you own your impact
We hire the best, expect the best, and give you the masterclass of your career. It's hard, it's intense, and it's the most rewarding work you'll ever do. If you're hungry, driven, and ready to build something massive, climb aboard.

3+ years experience managing a customer success team
A track record in managing risk, forecasting, and identifying growth opportunities
Ability to communicate candid, constructive feedback with your team
Strong customer-facing and presentation skills with the ability to establish credibility with executives
It's not often that you can get in on the ground floor of a funded (unicorn https://www.eliseai.com/blog/eliseai-raises-250m-series-e!) startup that's scaling so fast.

In addition to the salary range listed, this role is eligible for commission based compensation.

In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
Unlimited vacation and paid holidays
The salary range for this role is $170,000-$190,0000 ($192,500-$212,500 OTE) EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package.
Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
Own customer outcomes across the lifecycle, including onboarding, product adoption, retention, and overall account health.
Partner with Marketing (content/design) to develop client education programs, including webinars, training materials, and stakeholder enablement resources.

This listing is sourced directly from EliseAI's careers page and normalized into a canonical job model.