Regal
AI Product Specialist
New York, New York · Exec · Internship
Sponsorship not specified$90k-$120kDetected 92 days ago
Data ScienceLLMsAgentic AISalesCustomer SuccessResearchCommunicationProblem SolvingTime ManagementAdaptability
About the role
- We believe that ten years from now, 90% of businesses interactions with their customers will be handled by autonomous AI Agents.
- This role is at the forefront of defining those AI Agents that all of us will speak to.
- From then on, you're writing the script.
Responsibilities
- Review customer's existing human agent call recordings, scripts, training documents, FAQs/knowledge bases and brand guidelines to inform their AI Agent.
- Shape Conversational Experiences: Build AI Agents on the Regal AI Agent Platform leveraging prompt engineering and conversational flows
- Build Custom Functions/Tooling: Understand the limitations of LLMs and where code is needed to achieve certain use cases/performance.
- Use your coding chops to build custom functions that allow your AI Agents to take actions such as validate zip code, schedule callback, update profile.
- QA Test: Develop test cases and thoroughly test your AI Agents to ensure they pass Regal and the customer's quality bar.
- Iterate the AI Agent based on customer success criteria Codify Best Practices: Leverage, share, and document best practices for building AI Agents and achieving certain use cases.
- Participate in prompt engineering forums and research best practices to add to our own techniques.
- Document what we've learned in a digestible way for internal and external consumption Deliver Product Feedback: Work closely with Regal PMs and Engineers to give feedback on the Regal AI Agent Platform.
- As the primary user of the product, you'll spot issues, product gaps, and new capabilities that will help you deliver better performing AI Agents faster - help inform these features!
- Support Sales Demos: Work with the sales team to build AI Agent MVPs during the sales process to demo agent capabilities to prospects
Requirements
- Technical Chops: You've received a Bachelor's or Master's degree in a technical field (i.e. Computer Science, Engineering, Data Science) or have equivalent experience with prompt engineering.
- Professional Work Experience: You have 1-2 year(s) of work or internship experience at start-up tech companies, or impressive personal/school projects that you can provide documentation for.
- You've received a Bachelor's or Master's degree in a technical field (i.e. Computer Science, Engineering, Data Science) or have equivalent experience with prompt engineering.
- You have 1-2 year(s) of work or internship experience at start-up tech companies, or impressive personal/school projects that you can provide documentation for.
Skills
- AI Product Specialist vs.
- AI Product Specialists have a technical degree, but only 0-2 years of previous experience.
Compensation
- In-office breakfast and snacks daily Happy hours, team outings, & annual off-sites Complete laptop workstation & more to come!
Benefits
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company Flexible PTO & 11 paid holidays/year We care about future you!
- 401k Plan Paid parental leave Pre-tax commuter benefits We care about connection!
- Entrepreneurial DNA: You're considering being a founder one day.
Company info
- Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales and operations - with way less effort. Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie's List, HomeAdvisor and Handy) to over $1.5B in revenue.
- Based in Manhattan, we're building an in-person culture of entrepreneurs who want to win and build something meaningful. We're backed by top investors including Founder Collective, Homebrew and Emergence Capital.
- Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
- Founded in 2020, Regal is the AI Agent Platform.
- Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action.
- Power better support, sales and operations - with way less effort.
- Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie's List, HomeAdvisor and Handy) to over $1.5B in revenue.
- Based in Manhattan, we're building an in-person culture of entrepreneurs who want to win and build something meaningful.
- We're backed by top investors including Founder Collective, Homebrew and Emergence Capital.
- We believe that ten years from now, 90% of businesses interactions with their customers will be handled by autonomous AI Agents. This role is at the forefront of defining those AI Agents that all of us will speak to.
- Develop tooling, where needed, to scale QA testing and deliverables to build customers' confidence in AI Agents so they don't have to put QA hours against it Iterate & Learn: Review agent performance in partnership with AI Forward Deployed Engineer who owns the client relationship.
This listing is sourced directly from Regal's careers page and normalized into a canonical job model.