Ignite 33
AV Engineer / ThunderCAT Specialist
Suitland-Silver Hill, Maryland, United States
No sponsorshipDetected 41 days ago
Customer SupportControlsCiscoCommunicationCollaboration
About the role
- The ideal candidate will have hands-on experience supporting Cisco Webex Room Kit technologies, enterprise A/V platforms, audio networking, control systems, and multimedia collaboration solutions.
- Diagnose and resolve hardware, software, audio, video, control system, and network connectivity issues.
- Troubleshoot issues across multiple OSI layers, including Layer 1 physical connectivity, Layer 2 switching, Layer 3 routing, Layer 6 presentation, and Layer 7 application services.
Responsibilities
- Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems, including Cisco Webex Room Kit technologies.
- Provide technical support for ThunderCAT appliances and related collaboration infrastructure.
- Maintain fully integrated audio and video environments supporting conference rooms, executive briefing spaces, and enterprise collaboration services.
- Identify system breakpoints, perform root cause analysis, and implement corrective actions to restore service.
- Support and configure enterprise A/V platforms, including Biamp/Tesira, Crestron, Aurora multimedia solutions, and Dante-enabled audio networking environments.
- Coordinate with infrastructure, networking, telecommunications, endpoint support, and operations teams to resolve cross-functional technical issues.
- Monitor system performance and support preventative maintenance activities to ensure reliable collaboration services.
- Document troubleshooting steps, configurations, resolutions, and operational procedures.
- Support high-priority meetings, executive events, and mission-critical collaboration sessions as needed.
Requirements
- Strong experience with enterprise audio/visual systems and integrated conferencing environments.
- Proficiency with Biamp/Tesira audio platforms.
- Experience with Crestron control systems.
- Experience with Aurora multimedia solutions.
Nice to have
- Experience supporting ThunderCAT appliances or similar enterprise collaboration monitoring and management platforms.
- Experience supporting enterprise conference rooms, executive briefing centers, operations centers, or large-scale integrated collaboration environments.
- Experience supporting federal, government, or highly regulated enterprise environments.
- Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer.
- Applicants selected must be able to possess and maintain a government clearance US CITIZENSHIP REQUIRED'
Visa & Work Authorization
- Applicants selected must be able to possess and maintain a government clearance US CITIZENSHIP REQUIRED'
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This listing is sourced directly from Ignite 33's careers page and normalized into a canonical job model.