Sanmar
Support Technician II
Sparks, NV · Mid
Sponsorship not specifiedDetected 5 days ago
AndroidCustomer SupportCommunicationMicrosoft Office
About the role
- At SanMar, the work you do makes a difference.
- 450 Ingenuity Ave, Sparks, NV 89441 Shift: 12:30pm-9:00pm Pay: Starting at $22.12hr + $1.00hr shift differential, depending on experience What's the Short Version?
Responsibilities
- The Support Tech II, DC provides Tier I and Tier II technical support for the Distribution Center.
- Answer incoming calls/emails for IT-related support.
- Consistently manage and prioritize job (ticket) requests in teams and personal queue.
- Clearly document issue description, troubleshooting steps and resolution details in each support ticket.
- Perform desk-side support and IT equipment moves as necessary.
- Provide installation and support of computer hardware and software (including peripheral devices such as printers).
- Partner with HR to ensure IT resources are available for new hires and terminations are processed in a timely manner.
- Perform other duties as assigned.
- Ability to provide excellent customer service and maintain a positive, supportive attitude towards the company, job, customers, and co-workers.
- Must create a high level of user satisfaction through accurate and timely follow up, strong technical skills, good customer communication, and relationship building.
Requirements
- While performing the duties of this job, the employee is constantly required to stand and walk.
- The employee is frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions.
- The employee is occasionally required to work near conveyor systems.
Nice to have
- Assist with meeting room AV setup and instruction.
- Provide assistance to staff and users in solving computer and warehouse technology problems.
- Train staff and users to work with computer systems and programs.
- Complete various project-related duties as assigned.
- Comply with all policies and standards.
- Experience troubleshooting PC hardware and software issues.
- IT certifications (A+, Net+, CCENT, Microsoft certs) preferred
- Excellent verbal and written communication skills
Skills
- Ability to work well under pressure
- Ability to complete tasks in a thorough and timely manner
- Ability to thrive in a dynamic, constantly changing environment
- Ability and energy to work on multiple concurrent projects and switch focus as necessary
- Ability to work efficiently with minimal supervision.
- demonstrating the ability to multi-task and prioritize daily responsibilities.
- Ability to quickly diagnose and fix problems.
- Occasional after-hours and weekend work may be required
- DC Office: While performing the duties of this job, the employee is constantly required to stand and walk.
- The employee may lift and/or move up to 30 pounds.
- The employee is frequently required to climb stairs, kneel/squat, bend and carry.
- Basic literacy is required for operation of machines and necessary daily paperwork.
Benefits
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This listing is sourced directly from Sanmar's careers page and normalized into a canonical job model.