A&K Travel Group
Global Air Specialist
USA - FL - Aventura · Full-time
Sponsorship not specifiedDetected 40 days ago
AccountingExcelCommunicationCollaborationMicrosoft Office
About the role
- The Air Operations Specialist is responsible for the day-to-day administration and delivery of Crystal's global air program, supporting air travel arrangements for guests, corporate travelers, enrichment presenters, and entertainment personnel.
Responsibilities
- Manage daily air travel request queues and departmental inboxes, ensuring timely response and resolution of travel-related inquiries and service requests.
- Air Program Support & Stakeholder Collaboration
- Collaborate with internal stakeholders to support travel requirements across guest, corporate, entertainment, and enrichment programs.
- Stay informed of industry developments, airline policy changes, and travel trends to support operational efficiency and service excellence.
- Partner with Accounting and external vendors to investigate discrepancies and ensure timely processing of air-related invoices and payments.
- Support audit and reporting requirements by maintaining accurate documentation and ensuring compliance with company and industry standards.
- Support air system configurations, testing initiatives, and project implementations related to travel technology platforms and air booking functionality.
Requirements
- Familiarity with domestic and international airline ticketing
- Deep knowledge of geography
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint programs
- Evening and weekend hours may be required as well as up to 5% travel annually.
- Strong written and verbal communication
- Results-driven & strategic thinker
- In-depth logistical knowledge and mindset
- Develops effective, long-lasting, working relationships
- Team player with a positive attitude who works well cross-functionally
Nice to have
- Process air ticketing, schedule changes, exchanges, cancellations, and special travel requests for guests, entertainment, enrichment, corporate travelers, and other internal stakeholders.
- Proactively monitor airline schedule changes, disruptions, and cancellations, coordinating appropriate solutions to minimize traveler impact and company costs.
- Analyze and construct complex domestic and international itineraries, leveraging industry expertise to identify optimal routing, schedule, and pricing solutions.
- Assist with air ticket reconciliation activities, ensuring all tickets issued through GDS platforms are accurately accounted for through Airlines Reporting Corporation (ARC) reporting.
- Ability to multi-task and thrive in a fast-paced environment, start-up experience a plus
Skills
- Highly detailed-oriented with strong organizational and follow-up skills
Compensation
- Evening and weekend hours may be required as well as up to 5% travel annually.
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This listing is sourced directly from A&K Travel Group's careers page and normalized into a canonical job model.