Ski Butlers

Reservations Team Leader

Remote Utah · Full-time

Sponsorship not specifiedDetected 12 days ago

Customer SupportCommunicationCollaboration

About the role

In this position, you will be responsible for the smooth execution of the reservations process for your assigned markets.
Accuracy and clear communication about our service details are essential.
You will participate in u pselling additional products and features we offer, answering customer questions about our service and the resorts we operate in, and getting our customers excited for their ski vacation.

Responsibilities

Support emails and voicemails at as signed times
Ensur e brand standards are met in e very conversation to maintain our award-winning customer service

Requirements

Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski regularly *

Nice to have

$ 21 /hour base wage, plus customer-service & upsell based incentives
Previous call center experience preferred, not required!

Compensation

$ 21 /hour base wage, plus customer-service & upsell based incentives

Company info

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Unlimited access to all A lterra M ountain C ompany owned resorts
Barring blackout dates at Deer Valley
Access to 645+ industry discounted brands through Expert Voice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Local ski pass reimbursement up to $500 - to be eligible for reimbursement, you must work through your agreed upon end date
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members.
We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else.

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